At a Glance
- Tasks: Support customer operations by managing orders and building strong relationships.
- Company: Join a dynamic team in Fochabers focused on customer satisfaction.
- Benefits: Flexible working environment with opportunities for growth and development.
- Other info: Full training provided; experience in FMCG or ERP systems is a plus.
- Why this job: Make a real impact by ensuring timely deliveries and excellent service.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and proactive Customer Operations Coordinator to join our team in Fochabers. The successful candidate will play a vital role in building and maintaining strong, effective relationships with both external customers and internal stakeholders.
Main Accountabilities
- Support the Customer Operations team by maintaining accurate customer profiles including customer cross references, EDI set-up, MLOR database management and derogation requests.
- Review and process customer orders, ensuring they are received accurately and on time, in line with agreed minimum order quantities, lead times and forecast requirements.
- Collaborate with internal departments across the business (e.g., Sales, Despatch, Planning, Operations and Technical) to ensure orders are despatched on time and in full, proactively addressing any potential delays.
- Monitor order progress, proactively identifying and resolving issues, or escalating where necessary to ensure timely delivery.
- Develop and maintain direct customer relationships to improve service levels and minimise the impact of issues such as stock shortages.
- Support the coordination of samples for new product launches including marketing events.
- Support weekly and period-end reporting, ensuring KPI data is accurate and customer service performance is effectively measured.
- Demonstrate a flexible approach, undertaking additional duties as required appropriate to the role and level of responsibility.
Person Specification
- Demonstrates a customer focused mindset, with a commitment to delivering high levels of service.
- Works effectively as part of a cross-functional team, contributing to shared goals and outcomes.
- Ability to develop and maintain effective relationships with both internal and external customers.
- Confident and effective communicator, both written and verbal, able to engage at all levels, including Directors, Senior Managers, and challenging stakeholders.
- Self-motivated and proactive, with the ability to work independently and manage responsibilities effectively.
- High level of attention to detail ensuring accuracy across customer data, orders and reporting.
- Good understanding of end-to-end business processes (Operations, Planning, Technical, Purchasing, Finance) and how customer operations support and impacts these functions.
- Experience working with ERP systems (Oracle-based preferred) but not essential as full training can be provided.
- Experience within FMCG is desirable, but not essential.
Customer Operations Coodinator in Fochabers employer: Baxters Canada Inc
Join our dynamic team in Fochabers as a Customer Operations Coordinator, where you'll thrive in a supportive and collaborative work culture that prioritises customer satisfaction and employee development. We offer comprehensive training, opportunities for career advancement, and a chance to make a meaningful impact within a cross-functional team, all while enjoying the unique charm of our location. With a commitment to excellence and a focus on fostering strong relationships, we are dedicated to creating a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Coodinator in Fochabers
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baxters Canada Inc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baxters Canada Inc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Coodinator in Fochabers
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baxters Canada Inc:Your cover letter is your chance to shine! Tell us why you want to work at Baxters Canada Inc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baxters Canada Inc!
How to prepare for a job interview at Baxters Canada Inc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
