At a Glance
- Tasks: Support customer operations by managing orders and building strong relationships.
- Company: Join a dynamic team in Fochabers focused on customer satisfaction.
- Benefits: Flexible working environment with opportunities for growth and development.
- Other info: Full training provided; experience in FMCG or ERP systems is a plus.
- Why this job: Make a real impact by ensuring timely deliveries and excellent service.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are seeking a highly organised and proactive Customer Operations Coordinator to join our team in Fochabers. The successful candidate will play a vital role in building and maintaining strong, effective relationships with both external customers and internal stakeholders.
Main Accountabilities
- Support the Customer Operations team by maintaining accurate customer profiles including customer cross references, EDI set-up, MLOR database management and derogation requests.
- Review and process customer orders, ensuring they are received accurately and on time, in line with agreed minimum order quantities, lead times and forecast requirements.
- Collaborate with internal departments across the business (e.g., Sales, Despatch, Planning, Operations and Technical) to ensure orders are despatched on time and in full, proactively addressing any potential delays.
- Monitor order progress, proactively identifying and resolving issues, or escalating where necessary to ensure timely delivery.
- Develop and maintain direct customer relationships to improve service levels and minimise the impact of issues such as stock shortages.
- Support the coordination of samples for new product launches including marketing events.
- Support weekly and period-end reporting, ensuring KPI data is accurate and customer service performance is effectively measured.
- Demonstrate a flexible approach, undertaking additional duties as required appropriate to the role and level of responsibility.
Person Specification
- Demonstrates a customer focused mindset, with a commitment to delivering high levels of service.
- Works effectively as part of a cross-functional team, contributing to shared goals and outcomes.
- Ability to develop and maintain effective relationships with both internal and external customers.
- Confident and effective communicator, both written and verbal, able to engage at all levels, including Directors, Senior Managers, and challenging stakeholders.
- Self-motivated and proactive, with the ability to work independently and manage responsibilities effectively.
- High level of attention to detail ensuring accuracy across customer data, orders and reporting.
- Good understanding of end-to-end business processes (Operations, Planning, Technical, Purchasing, Finance) and how customer operations support and impacts these functions.
- Experience working with ERP systems (Oracle-based preferred) but not essential as full training can be provided.
- Experience within FMCG is desirable, but not essential.
Customer Operations Coodinator in Fochabers employer: Baxters Canada Inc
At Baxters in Fochabers, we pride ourselves on being an exceptional employer that values the growth and development of our team members. Our supportive work culture fosters collaboration and innovation, providing ample opportunities for professional advancement through comprehensive training programmes and mentorship. Join us to be part of a company that not only prioritises compliance and excellence but also embodies our core values in every aspect of our operations.
