Field Service Engineer South in Newbury

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. THIS IS WHERE you build trust to achieve results!

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care. Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Operating Tables / Safe Patient handling equipment) you will cover several accounts based within the M25.

What You'll Be Doing:

• Install, service, repair and maintain products, distributed by Baxter/Hillrom.
• Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment.
• Provide technical support for in-bound calls from customers & patients, detail the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group.
• Provide technical feedback into contracts & tender submissions.
• Review critical metrics regularly and adapt the working practices to ensure service level is maximised.

What You'll Bring:

• Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g. medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail.
• Strong verbal and written communication skills.
• Good organisation and prioritisation skills.
• Good proficiency in Microsoft Office (including Outlook, Excel).
• Good technical problem solving skills.
• In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics.
• Demonstrable experience in meeting business critical timeframes and deadlines.
• Successful experience in managing and engaging with customers.
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.

Job Requirements:

• Participating in 24 hr on-call (where required).
• Lone-working.
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence.

What are some of the benefits of working at Baxter?

• Competitive total compensation package.
• Professional development opportunities.
• High importance is placed on work-life balance.

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.