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For Companies At a Glance
- Tasks: Manage service contracts, engage with customers, and support sales efforts.
- Company: Baxter, a leader in healthcare innovation and community impact.
- Benefits: Competitive pay, professional growth, and a focus on work-life balance.
- Why this job: Make a real difference in healthcare while developing your skills.
- Qualifications: Experience in service contracts and strong communication skills required.
- Other info: Join a culture of collaboration and empowerment at Baxter.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Overview
The role focuses on service contract administration, sales coordination, customer engagement, and cross‑functional support to meet unit and country quotas. It involves preparing quotes, forecasting, lead referral, product education, and process improvement, with an emphasis on proactive communication and customer focus.
Responsibilities
- Send quotes to customers for service contract renewals.
- Ensure repeat contract renewal by understanding customer buying decisions and patterns.
- Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter's CRM.
- Refer internal leads to Remote Sales Representatives when appropriate.
- Provide input on new markets, new product introductions, and existing products or supplies.
- Promote and establish education of the company's products and/or services.
- Manage and respond to customer concerns and problems.
- Complete customer contract/supplier forms and certification requests.
- Support projects, campaigns, documentation and process improvement.
- Closely collaborate with Business Units (BU's).
- Demonstrate the ability to work independently to meet individual KPIs, and collaboratively to support the overall Business Unit and Country quotas.
- Exhibit self-motivation, a proactive attitude and excellent communication skills.
Qualifications
- Proven experience in service contract administration; preferably within a Corporate environment.
- Excellent interpersonal and customer relationship building skills.
- Excellent time management, multi-tasking and organisational skills.
- Fluency in local market language.
- Strong negotiation skills and ability to close deals with customers.
- Demonstrated ability to be proactive and take initiative to get things done.
- Tenacity/intensity and results orientation.
- Strong customer focus.
- Passion for improving business performance and for ongoing professional development.
- Optional experience in the Medical Devices industry.
- A degree in science, technology, medical, or business-related subject, or equivalent experience, preferred.
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
Benefits
- Competitive total compensation package
- Professional development opportunities
- High importance placed on work-life balance
Technical Service Support in Leicester employer: Baxter
Contact Detail:
Baxter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Support in Leicester
✨Tip Number 1
Get to know the company inside out! Research Baxter's mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals—who doesn’t love a good foot in the door?
✨Tip Number 3
Prepare for interviews by practising common questions related to service contract administration and customer engagement. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your skills effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email reiterating your interest can keep you top of mind. Plus, it shows your proactive attitude—just what Baxter is looking for!
We think you need these skills to ace Technical Service Support in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in service contract administration and customer engagement. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share an example of how you’ve successfully managed customer concerns in the past.
Highlight Your Proactivity: We love candidates who take initiative! In your application, mention specific instances where you’ve proactively improved processes or contributed to team goals. This will show us that you’re not just a follower but someone who can drive results.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Baxter
✨Know Your Stuff
Make sure you understand the ins and outs of service contract administration. Brush up on your knowledge about the company's products and services, as well as the medical devices industry if you have experience in it. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer engagement, practice articulating your thoughts clearly. Think about examples from your past experiences where you've successfully managed customer concerns or built strong relationships. Being able to communicate effectively will set you apart from other candidates.
✨Be Proactive
Demonstrate your proactive attitude by preparing questions for the interviewer about the company’s approach to customer service and process improvement. This shows that you’re not just waiting for instructions but are eager to contribute to the team’s success.
✨Highlight Your Organisational Skills
With responsibilities like submitting forecasts and managing contracts, it's crucial to showcase your time management and organisational skills. Share specific examples of how you've successfully juggled multiple tasks in the past, and be ready to discuss how you plan to stay organised in this role.
