At a Glance
- Tasks: Install, service, and maintain medical equipment while building strong customer relationships.
- Company: Join Baxter, a leader in redefining healthcare delivery with a mission to save lives.
- Benefits: Enjoy competitive pay, professional development, and a focus on work-life balance.
- Other info: Dynamic role with travel opportunities and a supportive, inclusive culture.
- Why this job: Make a real difference in healthcare while growing your technical skills.
- Qualifications: Degree or equivalent experience in engineering; strong communication and problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
12 month fixed term contract for field service engineer. Responsibilities include:
- Install, service, repair and maintain products distributed by Baxter/Hillrom.
- Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
- Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
- Responsible for maintaining and documenting the assigned calibration equipment.
- Provide technical support for in-bound calls from customers & patients, detail the job on the system and undertake the relevant actions.
- Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
- Be the technical expert and support for customers, account managers and engineers, being the primary contact for any critical issues related to the designated product group.
- Provide technical feedback into contracts & tender submissions.
- Review critical metrics regularly and adapt the working practices to ensure service level is maximised.
What You'll Bring:
- Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g. medical technology, electronic, mechanical) would be advantageous.
- Strong attention to detail.
- Strong verbal and written communication skills.
- Good organisation and prioritisation skills.
- Good proficiency in Microsoft Office (including Outlook, Excel).
- Good technical problem solving skills.
- In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics.
- Demonstrable experience in meeting business critical timeframes and deadlines.
- Successful experience in managing and engaging with customers.
- Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
Job Requirements:
- Participating in 24 hr on-call (where required).
- Lone-working.
- Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence.
What are some of the benefits of working at Baxter?
- Competitive total compensation package.
- Professional development opportunities.
- High importance is placed on work-life balance.
- Equal Employment Opportunity.
Field Service Engineer - Medical Equipment employer: Baxter
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