Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer support and technical assistance to ensure satisfaction.
- Company: Join Baxter, a leader in medical innovation with a mission to improve lives globally.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a focus on work-life balance.
- Why this job: Make a real impact in healthcare while working in a supportive and inspiring environment.
- Qualifications: 2+ years in customer service, tech-savvy, and excellent communication skills required.
- Other info: Be part of a diverse team dedicated to saving and sustaining lives.
The predicted salary is between 28800 - 43200 £ per year.
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter\’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Job Description
This is where you save and sustain lives
At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.
Baxter\’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.
Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.
Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Role and Responsibilities
- Provide after-sales customer service and remote technical support to customers, ensuring high customer satisfaction.
- Document customer complaints, service notifications, and interactions according to company guidelines.
- Diagnose and troubleshoot technical problems, providing responses to general questions, service products, spare part identification, and pricing.
- Create a service order or customer concern report if a remote solution cannot be provided.
- Escalate complaints for investigation and resolution to relevant departments when necessary.
- Utilize company resources to deliver valued, cost-effective after-sales service and technical support to customers, service providers, and Baxter colleagues across departments.
- Develop and maintain strong relationships with distributors, customers, technical service providers, and internal teams.
Education and Experience
- Minimum of 2 years of customer service experience, including technical support and troubleshooting.
- Familiarity with Information Technologies, including Windows OS, device connectivity, and network support.
- Knowledge of software programming languages is a plus.
- Excellent interpersonal skills across various levels.
- Customer-focused approach to management and planning.
- Ability to multitask and switch between tasks efficiently.
- Strong time management and planning skills.
- Ability to identify process improvements and escalate them appropriately.
Benefits of Working at Baxter
- Competitive total compensation package
- Opportunities for professional development
- Emphasis on work-life balance
- Commitment to diversity and inclusion
#LI-MT1
#IND-UKOPS
#IND-UKCOM
#LI-BAXGEN
#J-18808-Ljbffr
Customer Support Representative employer: Baxter
Contact Detail:
Baxter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative
✨Tip Number 1
Familiarise yourself with Baxter's mission and values. Understanding how your role as a Customer Support Representative contributes to saving and sustaining lives will help you convey genuine enthusiasm during any discussions or interviews.
✨Tip Number 2
Brush up on your technical knowledge, especially around Information Technologies and troubleshooting. Being able to demonstrate your familiarity with Windows OS and device connectivity can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer complaints in the past. Highlighting your problem-solving skills and ability to maintain strong relationships with customers will show that you're a great fit for the role.
✨Tip Number 4
Network with current or former employees of Baxter if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Customer Support Representative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Support Representative position at Baxter. Tailor your application to highlight relevant experience and skills.
Highlight Relevant Experience: In your CV and cover letter, emphasise your customer service experience, particularly in technical support and troubleshooting. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
Showcase Interpersonal Skills: Baxter values excellent interpersonal skills. Make sure to include examples of how you've built strong relationships with customers and colleagues in your application. This will show that you can thrive in a collaborative environment.
Tailor Your Cover Letter: Craft a personalised cover letter that reflects your passion for the role and the company's mission. Mention how your values align with Baxter's commitment to improving patient outcomes and how you can contribute to their goals.
How to prepare for a job interview at Baxter
✨Understand Baxter's Mission
Before your interview, take some time to research Baxter's mission and values. Understanding how your role as a Customer Support Representative contributes to saving and sustaining lives will help you articulate your passion for the position.
✨Showcase Your Technical Skills
Be prepared to discuss your technical support experience in detail. Highlight specific examples where you've diagnosed and resolved issues, especially related to Information Technologies. This will demonstrate your capability to handle the technical aspects of the role.
✨Emphasise Customer-Centric Approach
Baxter values a customer-focused approach, so be ready to share examples of how you've gone above and beyond to ensure customer satisfaction. Discuss any strategies you've used to build strong relationships with customers and resolve their concerns.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to multitask. Practice responding to hypothetical situations where you need to troubleshoot a technical issue or manage multiple customer inquiries simultaneously.