At a Glance
- Tasks: Coordinate prescription management and ensure a positive customer experience.
- Company: Baxter is a global leader in medical innovations, improving patient outcomes for over 85 years.
- Benefits: Enjoy competitive salary, professional development, and a strong focus on work-life balance.
- Other info: Flexible working hours with a rotating schedule from Monday to Friday.
- Why this job: Make a real impact by helping patients while working in a supportive and inspiring environment.
- Qualifications: Experience in customer service or healthcare, with strong IT skills and a passion for helping others.
The predicted salary is between 28800 - 43200 £ per year.
This is where your work makes a difference.
At Baxter we believe every personregardless of who they are or where they are fromdeserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today tomorrow and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together our community is driven by a culture of courage trust and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations and we hold each other accountable for delivering exceptional results.
Here you will find more than just a jobyou will find purpose and pride.
Job Description
This IS Where You Make Life-Saving Products!
You understand the importance of building relationships establishing order and maintaining clear communication channels!
Your Team
Passion flexibility and creativity are key traits to success as is building positive relationships within the business.
You will collaborate with all relevant partners such as Planning / Warehousing / Sales and Customers to build a reliable consistent and positive customer experience.
Your working hours :
Monday to Friday - 08 : 00 - 16 : 00 and 10 : 00 - 18 : 00 (on weekly rotation)
What are some of the tasks you’ll be doing
This role will coordinate the prescription management process patient stock levels for medical & ancillary products process orders for delivery to home patients and undertake patient account management in line with standard operating procedures service specifications and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls / email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patients prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g. tracking filing requesting archiving) of records in an accurate and timely manner.
What you’ll bring
- Successful experience in customer service or patient-centric roles.
- Passion flexibility and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy / healthcare setting is helpful.
What we offer
- Competitive base salary
- Professional development opportunities.
- High importance placed on work-life balance.
- Dedication to growing and developing an inclusive and diverse workforce.
Equal Employment Opportunity
Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race color religion gender national origin age sexual orientation gender identity or expression protected veteran status disability / handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams where fraudulent parties pose as Baxter employees recruiters or other agents and engage with online job seekers in an attempt to steal personal and / or financial information. To learn how you can protect yourself review our Recruitment Fraud Notice.
Required Experience
IC
Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type: Full-Time
Experience: years
Vacancy: 1
Customer Service Specialist in Stockport employer: Baxter
At Baxter, we pride ourselves on being an exceptional employer, where every role contributes to our mission of saving and sustaining lives. Our inclusive work culture fosters collaboration and creativity, ensuring that employees feel valued and inspired. With a strong emphasis on professional development and work-life balance, Baxter offers a rewarding environment for Customer Service Specialists to thrive and grow in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Stockport
✨Tip Number 1
Familiarise yourself with Baxter's mission and values. Understanding their commitment to improving patient outcomes will help you align your responses during interviews, showcasing your passion for customer service in a healthcare setting.
✨Tip Number 2
Highlight your experience in customer service or patient-centric roles. Be ready to share specific examples of how you've successfully managed customer relationships and resolved queries, as this is crucial for the Customer Service Specialist position.
✨Tip Number 3
Demonstrate your IT proficiency by being prepared to discuss any CRM systems you've used in the past. Familiarity with these tools will be beneficial, so consider brushing up on any relevant software before your interview.
✨Tip Number 4
Showcase your flexibility and teamwork skills. Since the role involves collaboration with various departments, be ready to discuss how you've worked effectively in team settings and adapted to changing circumstances in previous jobs.
We think you need these skills to ace Customer Service Specialist in Stockport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or patient-centric roles. Emphasise skills like passion, flexibility, and kindness, as these are key traits Baxter is looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of Baxter's mission and how your background aligns with their values. Mention specific experiences where you've built positive relationships and provided excellent customer service.
Highlight IT Proficiency:Since the role requires IT proficiency and experience with CRM systems, be sure to include any relevant software skills or experiences that demonstrate your ability to manage patient information effectively.
Showcase Relevant Experience:If you have previous experience in a pharmacy or healthcare setting, make it prominent in your application. This will show that you understand the environment and can contribute to the team from day one.
How to prepare for a job interview at Baxter
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Baxter values kindness and flexibility, so share examples of how you've gone above and beyond to assist customers or patients in previous roles.
✨Demonstrate IT Proficiency
Since the role requires using a Patient Management System and CRM systems, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve customer service, share those!
✨Highlight Relevant Experience
If you've worked in a pharmacy or healthcare setting before, make sure to mention it. Discuss how that experience has equipped you with the skills needed to manage patient accounts and coordinate orders effectively.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you've resolved customer queries or managed challenging interactions, and be ready to explain your thought process.
