At a Glance
- Tasks: Provide top-notch customer service and support for equipment performance and reliability.
- Company: Join Baxter, a global leader in healthcare dedicated to saving and sustaining lives.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Be part of a collaborative culture that values courage and accountability.
- Why this job: Make a real difference in healthcare while developing your skills and career.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
The predicted salary is between 31500 - 38500 £ per year.
This is where your work makes a difference.
At Baxter, we believe every person-regardless of who they are or where they are from-deserves a chance to live a healthy life.
It was our founding belief in 1931 and continues to be our guiding principle.
We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.
Our Baxter colleagues are united by our Mission to Save and Sustain Lives.
Together, our community is driven by a culture of courage, trust, and collaboration.
Every individual is empowered to take ownership and make a meaningful impact.
We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.
Here, you will find more than just a job-you will find purpose and pride.
Customer Service Coordinator
Take ownership of equipment performance and technical reliability, working with engineering, operations and customers to improve uptime, service and safe operation.
As Customer Service Coordinator, you'll combine hands‑on delivery with the judgement to prioritise issues, solve problems and keep important work moving.
- What you’ll be doing
- Provide after‑sales customer service, assuring high customer satisfaction.
- Answer customers’ inquiries (phones support and email to case management) in an efficient, accurate and professional manner.
- Formally document customer complaints / service notifications and interactions, in line with company guidelines.
- Create service work orders for customer repair requests.
- Process all requests from customers to supply, remove and service products.
- Provide customer quotations for repairs.
- Add service contracts to the system and set Preventative Maintenance plans.
- What you’ll bring
- Excellent communication skills on different levels.
- Ability to switch quickly between tasks and processes.
- Strong time management / planning skills.
- Ability to identify process improvement opportunities and escalate it to Management.
- Relevant practical experience or education aligned with the role.
What are some of the benefits of working at Baxter?
This role gives you the scope of a global healthcare organisation while keeping your contribution close to the work, customers and products it supports.
If the Customer Service Coordinator role matches your experience and the kind of responsibility you are looking for, we'd like to hear from you.
- #LI-MT1#IND-UKOPS#IND-UKCOM#LI-BAXGEN
- Equal Employment Opportunity
Baxter is an equal opportunity employer.
Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
Reasonable Accommodations
Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.
Recruitment Fraud Notice
Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information.
To learn how you can protect yourself, review our Recruitment Fraud Notice .
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Customer Service Coordinator in Cosby employer: Baxter
At Baxter, we are more than just a healthcare company; we are a community dedicated to saving and sustaining lives. As a Technical Support Representative, you will thrive in a culture of collaboration and trust, where your contributions directly impact customer satisfaction and operational excellence. With competitive compensation, professional development opportunities, and a strong emphasis on work-life balance, Baxter offers a fulfilling environment for those seeking meaningful employment in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Cosby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Baxter. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Baxter before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator in Cosby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Baxter:Your cover letter is your chance to shine! Tell us why you want to work at Baxter specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Baxter!
How to prepare for a job interview at Baxter
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
