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For Companies At a Glance
- Tasks: Support product performance, resolve technical queries, and design test equipment.
- Company: Join a specialist engineering company focused on innovation and continuous improvement.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a forward-thinking team making a real impact in engineering.
- Qualifications: HNC/HND in Electronic & Electrical Engineering; strong problem-solving skills required.
- Other info: Equal opportunity employer committed to an inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
A specialist engineering company is seeking a Product Support Engineer to join its Design Engineering department. This role plays a key part in supporting the current product range, leading continuous improvement activities, and designing and maintaining test equipment. The position requires close collaboration across departments to ensure product performance and reliability.
Key Responsibilities
- Act as the primary contact for internal product technical queries.
- Investigate and resolve product issues using structured problem-solving techniques such as 8D.
- Implement improvements to power supply designs based on continuous improvement feedback.
- Modify and enhance existing power supply designs to meet customer requirements.
- Design and build test equipment.
- Maintain and update documentation related to design and testing.
- Update circuit schematics and PCB layouts using relevant software tools.
- Support component selection and address obsolescence challenges.
- Provide technical support for customer applications.
Skills & Experience Required
- HNC/HND in Electronic & Electrical Engineering or a related discipline.
- Strong understanding of fault-finding techniques.
- Knowledge of analogue and digital electronics.
- Experience with high voltage power supplies is advantageous.
- Self-motivated and capable of working both independently and within a team.
- Strong problem-solving skills and a methodical approach to technical challenges.
- Ability to communicate technical information effectively to both technical and non-technical audiences.
- Willingness to undertake cross-training as required.
- Strong PC literacy, including the use of data analysis tools.
- Ability to liaise with employees at all levels within the company.
- Proactive mindset with the ability to anticipate problems and propose solutions.
Health & Safety
This role requires compliance with health, safety, and environmental policies to ensure a safe working environment. Employees are expected to follow all safety procedures and report any concerns.
Equal Opportunities
The company is an equal opportunity employer and is committed to fostering an inclusive workplace. All qualified applicants will be considered without regard to age, race, gender, disability, or any other protected characteristic. This is an excellent opportunity for a technical professional looking to develop their career in a forward-thinking engineering environment. If you have the relevant skills and experience, apply now!
Product Support Engineer employer: Baxter Technical Limited
Contact Detail:
Baxter Technical Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Engineer
✨Tip Number 1
Familiarise yourself with structured problem-solving techniques like 8D, as these are crucial for the role. Being able to demonstrate your understanding of these methods during discussions can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of analogue and digital electronics, especially high voltage power supplies. Having practical examples or experiences to share can showcase your expertise and make a strong impression.
✨Tip Number 3
Prepare to discuss your experience with design and testing documentation. Highlighting your ability to maintain and update circuit schematics and PCB layouts will show that you're detail-oriented and capable of handling the technical aspects of the job.
✨Tip Number 4
Emphasise your communication skills, particularly your ability to convey technical information to both technical and non-technical audiences. This is key in a collaborative environment, and demonstrating this skill can greatly enhance your candidacy.
We think you need these skills to ace Product Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Product Support Engineer position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role's requirements. Emphasise your knowledge of electronic and electrical engineering, fault-finding techniques, and any experience with high voltage power supplies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to communicate technical information effectively. Mention specific examples of how you've successfully resolved product issues or implemented improvements in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baxter Technical Limited
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of analogue and digital electronics, as well as fault-finding techniques. Highlight any experience you have with high voltage power supplies, as this could set you apart from other candidates.
✨Demonstrate Problem-Solving Skills
Since the role involves investigating and resolving product issues, be ready to share examples of how you've used structured problem-solving techniques like 8D in past experiences. This will show your methodical approach to technical challenges.
✨Communicate Effectively
Practice explaining complex technical concepts in simple terms. The ability to communicate effectively with both technical and non-technical audiences is crucial for this role, so think of examples where you've successfully done this.
✨Emphasise Collaboration and Proactivity
This position requires close collaboration across departments. Share instances where you've worked in a team to achieve a common goal, and highlight your proactive mindset by discussing how you've anticipated problems and proposed solutions in previous roles.
