SALES COORDINATOR

Baxter is a leading Italian luxury furniture brand, internationally recognised for its exceptional craftsmanship, innovation, and timeless design. Our London flagship showroom serves architects, interior designers, developers, and private clients seeking the highest standards of luxury interiors. We are seeking an experienced and highly organised Sales Coordinator to oversee the administrative, financial, and operational functions of our London showroom. This role requires a commercially minded professional capable of managing sales administration, invoicing, reporting, customer order management, and operational processes while supporting the showroom's continued growth and success.

As a key member of the showroom team, you will be responsible for ensuring the smooth execution of all sales administration and operational activities. You will act as the central point of coordination between clients, sales consultants, suppliers, logistics providers and the Baxter head office in Italy. The successful candidate will combine strong organisational skills with financial administration expertise and a proactive approach to problem-solving.

• Oversee the complete order management process from quotation through delivery and final invoicing.
• Ensure all customer orders are processed accurately and efficiently.
• Monitor project timelines and coordinate with suppliers, logistics providers, and warehouse teams.
• Support the sales team with quotations, pricing documentation, and customer account management.
• Maintain accurate CRM and sales records.
• Manage all sales invoicing, credit notes, payment tracking, and customer account administration.
• Monitor outstanding balances and coordinate payment collection activities.
• Assist with monthly financial reporting and reconciliation processes.
• Liaise with external accountants and internal finance teams as required.
• Ensure accuracy of financial records and compliance with company procedures.
• Produce sales and performance reports for management review.

• Develop and improve administrative procedures and operational workflows.
• Maintain inventory records and oversee stock administration.
• Coordinate showroom maintenance, supplier relationships and operational requirements.
• Ensure documentation and records are maintained to the highest standard.
• Support management with budgeting, forecasting, and operational planning activities.

• Act as a key liaison between the London showroom and Baxter IT headquarters.
• Support and guide administrative processes across the showroom team.
• Build strong relationships with clients, designers, contractors and suppliers.
• Ensure a seamless customer experience throughout the sales and delivery journey.

• Minimum 5 years' experience in operations, sales administration, finance administration, or commercial support management.
• Strong experience with invoicing, reconciliations, accounts administration, and reporting.
• Excellent understanding of sales operations and order management processes.
• Advanced proficiency in Microsoft Excel and Microsoft Office.
• Experience with CRM, ERP, accounting, and inventory management systems.
• Strong analytical and problem‑solving skills.
• Exceptional attention to detail and organisational ability.
• Experience within luxury furniture, interior design, architecture, or premium retail sectors is highly desirable.
• Fluent English required; Italian or additional languages would be advantageous.
• Bachelor's degree in Business, Finance, Operations, or a related field preferred.

• Opportunity to join one of the most prestigious luxury furniture brands.
• Exposure to high‑profile residential and commercial interior design projects.
• Professional development and career progression opportunities.
• Competitive salary and benefits package commensurate with experience.