Overview
As an Account Manager for Baxter’s Welch Allyn and Hillrom portfolio, you will protect and grow key NHS accounts in the UK, with a focus on retention and expanding device connectivity into EPR systems. You will drive digital transformation and patient-safety improvements through strategic account plans and cross-functional collaboration. The role centers on delivering value-based solutions in a competitive market and shaping the customer’s care environment. This is a chance to contribute to healthcare outcomes at scale while working remotely across London and the South East.
Pay / Benefits
- Professional development opportunities
- Pension
- Work-life balance emphasis
- 25 days annual leave (increasing with service)
Responsibilities
- Maintain and grow the installed base of Welch Allyn low-acuity vital signs solutions.
- Develop strategic account plans focused on retention, expansion and long-term partnership growth.
- Identify risks in the installed base and implement mitigation strategies.
- Ensure customers maximise value from investments via optimisation, training, connectivity, and workflow improvements.
- Identify and pursue new business opportunities within low-acuity monitoring and connected care.
- Drive growth through expansion of existing accounts and conversion of competitors’ business.
- Manage the full sales process from opportunity to implementation and post-sale adoption.
- Conduct value-based selling by linking Baxter solutions to clinical, operational and financial outcomes.
- Lead complex sales with multiple stakeholders and decision-makers.
- Build and maintain relationships with clinical, operational, technical, and procurement stakeholders.
- Develop executive-level relationships and identify opportunities aligned to patient deterioration management, vital signs automation, and digital ward initiatives.
- Collaborate cross-functionally with therapy, medical, and marketing teams to enhance the customer experience.
- Utilise CRM to track funnel, interactions, and engagement for personalised follow-up.
- Provide regular business updates and maintain accurate forecasts.
Key requirements
- Bachelor’s degree in Marketing, Business Administration, or related field or equivalent experience
- Minimum of 5 years in medical devices with proven NHS selling experience
- Experience managing complex sales cycles with multiple stakeholders
- Desirable: experience in digital healthcare, device connectivity or EPR integration
- Must live in the territory
- Relationship-building
- Strong communication, presentation and negotiation skills
- Analytical mindset and data-driven decision making
- CRM systems proficiency
- Sales planning and forecasting
- Data analysis and market intelligence gathering
Med/Surg Account Manager - Front Line Care - London & South East employer: Baxter International
At Baxter, we are committed to redefining healthcare delivery and making a meaningful impact on lives. Our collaborative culture fosters personal growth and professional development, ensuring that every employee feels valued and empowered to contribute to our mission of saving and sustaining lives. With a focus on innovation and a brand-new compounding department in Thetford, you will have the unique opportunity to shape the future of healthcare while enjoying a competitive compensation package and a strong emphasis on work-life balance.
