Field Service Engineer - Scotland

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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Summary

The Field Engineer is responsible for the service activity on products supplied by Baxter/Hillrom in the defined geographical area(s). They will need to undertake their duties in compliance with assigned Company procedures (e.g. Control of Service Documentation, Environmental Health & Safety).

Key Accountabilities

• Install, service, repair and maintain products, distributed by Baxter/Hillrom in the defined area of responsibility as per the defined service documentation and the quality system framework.

• Establish & maintain timely customer communications & relationships, along with other key stakeholders (e.g. team members and business units).

• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).

• Responsible for maintaining and documenting the assigned calibration equipment.

• Provide technical support for in-bound calls from customer & patients, document the job on the system and undertake the relevant actions.

• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.

• Identify opportunities for new business or business growth for products & services, and escalate to the relevant stakeholders (e.g. account managers, Inside Sales).

• Review KPIs regularly and adapt the working practices to ensure service level is maximised.

Additional Accountabilities

• Co-ordinate and disseminate technical updates and bulletins.

• Be the technical expert and support for customers, account managers and engineers. This includes being the technical escalation point for the designated product group.

• Escalate and communicate updates to the monthly SME calls.

• Represent UKI interests in EMEA/Global technical community.

• Provide technical input into contracts & tender submissions.

What are some of our benefits

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Pension

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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