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- Tasks: Support service contracts, manage customer relations, and collaborate with sales teams.
- Company: Baxter, a leader in healthcare dedicated to saving and sustaining lives.
- Benefits: Competitive pay, professional development, and a strong focus on work-life balance.
- Why this job: Make a real difference in healthcare while growing your career in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and a proactive attitude.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams. This role would suit an ambitious graduate or an individual with prior administration experience.
Responsibilities- Send quotes to customers for service contract renewals.
- Ensure repeat contract renewal by understanding customer buying decisions and patterns.
- Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM.
- Refer on internal leads when appropriate to Remote Sales Representatives.
- Provide input on new markets, new product introductions, and existing products or supplies.
- Promote and establish education of the company's products and/or services.
- Manage and respond to customer concerns and problems.
- Complete customer contract/supplier forms and certification requests.
- Support projects, campaigns, documentation and process improvement.
- Closely collaborate with BU’s.
- The role requires the ability to work independently to meet individual KPIs, as well as part of a wider team to support the overall Business Unit and Country quotas.
- Self-motivation, a proactive attitude and excellent communication skills, is key to being successful in the role.
- Proven experience in service contract administration; preferably within a Corporate environment.
- Excellent interpersonal and customer relationship building skills required.
- Excellent time management, multi-tasking and organisational skills required.
- Fluency in local Market language.
- Strong negotiation skills & Ability to close deals with customers.
- Demonstrated ability to be proactive and take initiative to get things done.
- Tenacity/Intensity and results orientation.
- Strong customer focus.
- Passion for Improving Business Performance and for Your Ongoing Professional Development.
- Optionally experience in the Medical Devices industry.
- A degree in science, technology, medical, or business related subject, or equivalent experience, preferred.
- Competitive total compensation package
- Professional development opportunities
- High importance placed on work life balance
Service Support Administrator in Whetstone employer: Baxter International, Inc.
Contact Detail:
Baxter International, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator in Whetstone
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Baxter’s mission and values. Show them you’re not just another candidate; you’re someone who truly aligns with their goal of saving and sustaining lives.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experiences make you the perfect fit for the Service Support Administrator role. Keep it concise and impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Support Administrator in Whetstone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Support Administrator role. Highlight any relevant experience in service contract administration and showcase your excellent communication skills. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with Baxter's values. Remember, we love a proactive attitude, so show us your enthusiasm!
Showcase Your Skills: In your application, don’t forget to highlight your time management and organisational skills. Mention any experience you have with CRM systems or customer relationship building, as these are key for the role. We’re looking for someone who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Baxter!
How to prepare for a job interview at Baxter International, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Baxter's mission and values. Understand their commitment to healthcare delivery and how they empower their employees. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Focus
As a Service Support Administrator, you'll need to demonstrate excellent customer relationship skills. Prepare examples from your past experiences where you've successfully managed customer concerns or built strong relationships. This will highlight your ability to align with Baxter's focus on exceptional service.
✨Be Ready to Discuss KPIs
Since the role involves meeting individual KPIs, be prepared to discuss how you've achieved targets in previous roles. Bring specific examples that showcase your self-motivation and results-oriented mindset. This will reassure the interviewers that you can thrive in a performance-driven environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if Baxter is the right fit for you.
