Professional Education Manager UKIN, in Street

This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.

As the Professional Education Manager, you will play a key role in delivering exceptional training and product support to clinicians across your region. You'll partner closely with our account teams to help hospitals successfully adopt our MedSurg portfolio in identified strategic accounts following successful conversion, ensuring seamless integration of our solutions into hospital environments. A key part of this role is to ensure retention of business for the FLC portfolio supporting the Therapy Specialists with driving Wellness and Healthcheck audits in nominated accounts playing a crucial role in product and connectivity adoption, satisfaction and retention.

As an expert subject matter, you will be responsible for designing and delivering regionally relevant curricula and train the trainer training programs closely aligned with Baxter standardised implementation guides, tailored to individual customer requirements. Key to success is optimizing Baxter digital learning platforms and in-person delivery models and aligning with global education as well as local commercial strategies. You will serve as a critical link between clinical stakeholders, internal account teams including Therapy & Connectivity Specialists across your region & you will successfully roll out & deliver train the trainer programmes, through identification of super-users, education leads and link trainers on the wards.

Key Responsibilities

• Build & deliver effective training plans in strategic accounts following successful conversion to Baxter solutions.
• Identify, collaborate and build close relationships with key stakeholders responsible for education & training in nominated accounts.
• Partner with the Therapy Specialist team to coordinate & deliver Wellness checks in nominated accounts.
• Deliver technical product training across multiple shift patterns and clinical grades.
• Develop a strong understanding of hospital IT systems, cybersecurity, connectivity standards (HL7, DICOM, FHIR), and system interoperability to enable support in key projects across the UKI.
• Support product training, troubleshooting, and adoption in real-world clinical settings.
• Build and deliver Train the Trainer programmes designed around local hospital requirements.
• Collaborate with Business Development Managers to help meet regional account strategic plans.
• Partner with Medical Affairs, Clinical, Commercial and Marketing Teams to ensure content accuracy and strategic accuracy.
• Support the deployment of digital tools and embrace the digital transformation of technical training.
• Maintain accurate CRM records and training logs.
• Project manage & deliver installations, and ongoing technical product support.
• Gather & analyse customer feedback and relay insights to sales and marketing teams.
• Support sales teams with application knowledge, market insight, and account development.
• Design and/or contribute to the development of training manuals and support documentation.
• Produce timely activity reports, documentation, and internal communications.
• Monitor competitive landscape and emerging trends to ensure training content relevance.

Education & Experience

• Band 4 NMC registered nurse or relevant experience in MedTech or Med/Surg acute setting.
• Educated to Degree level or equivalent.
• Proficient in Microsoft Applications: Word, Excel, PowerPoint.
• This role is field based therefore you will hold a full UK Driving Licence and be comfortable with overnight stays as and when required.

The Ideal Candidate Will Have

• A deep understanding of the NHS – workflows, stakeholder groups, procurement processes.
• An understanding of the close relationship between outstanding education, technical expertise and training delivery.
• A good understanding of Healthcare IT & the digital infrastructure within the NHS.
• You should possess strong interpersonal skills, empathy and teamwork, along with good business acumen and commercial awareness.
• Demonstrable experience delivering training and education to individuals and larger audiences.
• Strong networking skills where teamwork and influencing stakeholders are key to success.
• Proficient at building robust relationships at all levels within the NHS.
• Excellent communication & public speaking skills.
• Strong organisational skills and ability to work independently.
• Demonstrable skills building project plans & execution.
• A good understanding of the difference between technical versus clinical training.

What are some of our benefits of working at Baxter?

• Competitive total compensation package.
• Professional development opportunities.
• High importance placed on work life balance.
• Pension.
• Health Insurance.
• Life Assurance.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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