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- Tasks: Support service contracts, collaborate with sales teams, and enhance customer relationships.
- Company: Baxter, a leader in redefining healthcare delivery for a healthier future.
- Benefits: Empowering culture, career growth, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for personal and professional development.
- Why this job: Join a mission-driven team focused on saving and sustaining lives.
- Qualifications: Experience in administration, strong communication, and a proactive attitude.
The predicted salary is between 25000 - 32000 £ per year.
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams. This role would suit an ambitious graduate or an individual with prior administration experience.
Responsibilities:- Send quotes to customers for service contract renewals.
- Ensure repeat contract renewal by understanding customer buying decisions and patterns.
- Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM.
- Refer on internal leads when appropriate to Remote Sales Representatives.
- Provide input on new markets, new product introductions, and existing products or supplies.
- Promote and establish education of the company's products and/or services.
- Manage and respond to customer concerns and problems.
- Complete customer contract/supplier forms and certification requests.
- Support projects, campaigns, documentation and process improvement.
- Closely collaborate with BU’s.
- The role requires the ability to work independently to meet individual KPIs, as well as part of a wider team to support the overall Business Unit and Country quotas.
- Self-motivation, a proactive attitude and excellent communication skills, is key to being successful in the role.
- Proven experience in service contract administration; preferably within a Corporate environment.
- Excellent interpersonal and customer relationship building skills required.
- Excellent time management, multi-tasking and organisational skills required.
- Fluency in local Market language.
- Strong negotiation skills.
Service Support Administrator employer: Baxter International Inc.
Contact Detail:
Baxter International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those already working at Baxter. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by researching Baxter’s mission and values. Show us how your skills align with our goal of saving and sustaining lives. We love candidates who are passionate about making a difference!
✨Tip Number 3
Practice your communication skills! As a Service Support Administrator, you'll need to handle customer concerns effectively. Role-play common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Service Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Support Administrator role. Highlight any relevant administration experience and showcase your ability to work independently and as part of a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your proactive attitude and excellent communication skills!
Showcase Your Customer Skills: Since this role involves managing customer concerns, be sure to include examples of how you've successfully built relationships and resolved issues in the past. This will demonstrate your interpersonal skills and customer relationship building abilities.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Baxter International Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Baxter's mission and values. Understand their commitment to healthcare delivery and how they empower their employees. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Administration Skills
Since the role involves service contract administration, be prepared to discuss your previous experience in this area. Bring examples of how you've successfully managed contracts or improved processes in past roles. Highlight your organisational skills and ability to meet KPIs.
✨Demonstrate Your Communication Prowess
Excellent communication is key for this position. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you've built customer relationships in the past and how you handle customer concerns. This will showcase your interpersonal skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about situations where you've had to negotiate or resolve conflicts. Prepare a few examples that demonstrate your proactive attitude and ability to work both independently and as part of a team.