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- Tasks: Coordinate patient services, manage prescriptions, and ensure smooth communication with patients and customers.
- Company: Baxter is a global leader in medical innovations, dedicated to improving patient outcomes for over 85 years.
- Benefits: Enjoy a competitive salary, professional development, and a strong focus on work-life balance.
- Why this job: Make a real impact by helping patients while working in a supportive and inspiring environment.
- Qualifications: Customer service experience, IT proficiency, and a passion for healthcare are essential.
- Other info: Flexible working hours and a commitment to diversity and inclusion make this role unique.
The predicted salary is between 28800 - 43200 £ per year.
This is where you save and sustain lives. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.
Your Team: Passion, flexibility, and creativity are key traits to success, as is building positive relationships within the business. You will collaborate with all relevant partners, such as Planning, Warehousing, Sales and Customers, to build a reliable, consistent, and positive customer experience.
Your working hours: Monday to Friday - 08:00 - 16:00 and 10:00 - 18:00 (on weekly rotation).
What are some of the tasks you'll be doing?
- This role will coordinate the prescription management process, patient stock levels for medical & ancillary products, process orders for delivery to home patients, and undertake patient account management in line with standard operating procedures, service specifications, and operational KPIs (under the supervision & direction of the Responsible Pharmacist).
- Respond to inbound calls and initiate outbound calls/email correspondence (including shared inbox management) to patients & customers to process stock orders and resolve patient queries.
- Activate new patients onto the service and coordinate the installation delivery in line with customer requirements.
- Accurately enter prescriptions and directions on the Patient Management System.
- Process patient orders (including charge orders) accurately on the Patient Management System as advised by the patient’s prescription.
- Organise collections and process sales returns within the allocated timeframes.
- Manage the administration (e.g., tracking, filing, requesting, archiving) of records in an accurate and timely manner.
What you'll bring:
- Successful experience in customer service or patient-centric roles.
- Passion, flexibility, and kindness are skills we are looking for to be successful on the job.
- IT Proficiency.
- Tried ability within customer service.
- Proven experience using customer relationship management (CRM) systems.
- Previous experience of working in a pharmacy/healthcare setting is helpful.
What we offer:
- Competitive base salary.
- Professional development opportunities.
- High importance placed on work-life balance.
- Dedication to growing and developing an inclusive and diverse workforce.
Patient Services Coordinator, employer: Baxter International Inc.
Contact Detail:
Baxter International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Coordinator,
✨Tip Number 1
Familiarise yourself with Baxter's mission and values. Understanding their commitment to improving patient outcomes will help you align your responses during interviews, showcasing your passion for patient care and how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience, especially in healthcare settings. Be prepared to discuss specific examples of how you've successfully managed patient queries or improved customer experiences, as this is crucial for the Patient Services Coordinator role.
✨Tip Number 3
Demonstrate your IT proficiency by mentioning any relevant software or systems you've used, particularly CRM systems. Being able to talk about your technical skills confidently will show that you're ready to handle the Patient Management System effectively.
✨Tip Number 4
Prepare to discuss your ability to build relationships and communicate clearly. Think of examples where you've collaborated with different teams or resolved conflicts, as these skills are essential for coordinating with various partners in the role.
We think you need these skills to ace Patient Services Coordinator,
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Patient Services Coordinator at Baxter. Highlight your relevant experience in customer service and patient-centric roles in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your IT proficiency, experience with CRM systems, and any background in pharmacy or healthcare settings.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for patient care and your ability to build positive relationships. Mention specific examples from your past experiences that demonstrate your flexibility and kindness.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is accurate and clearly presented.
How to prepare for a job interview at Baxter International Inc.
✨Show Your Passion for Patient Care
During the interview, express your genuine passion for helping patients and improving their experiences. Share specific examples from your past roles where you made a positive impact on patient care or customer service.
✨Demonstrate IT Proficiency
Since the role requires proficiency in IT and CRM systems, be prepared to discuss your experience with these tools. Highlight any relevant software you've used and how it helped you manage patient information or improve service delivery.
✨Emphasise Team Collaboration
Baxter values teamwork, so be ready to talk about your experience working collaboratively with different departments. Provide examples of how you built relationships with colleagues to enhance the customer experience.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle patient queries. Practice responding to common situations you might face as a Patient Services Coordinator, demonstrating your flexibility and kindness.
