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- Tasks: Manage customer queries and complaints, ensuring win/win solutions for both Baxter and customers.
- Company: Baxter, a leader in redefining healthcare delivery with a mission to save and sustain lives.
- Benefits: Purpose-driven work environment with opportunities for personal growth and career development.
- Other info: Join a collaborative team in a dynamic setting with a focus on accountability and excellence.
- Why this job: Make a meaningful impact in healthcare while developing your customer service skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride.
Summary
We are currently looking for a Customer Services Representative to work initially from our high performing National Distribution Site in Northampton, moving to a brand-new healthcare facility owned by CEVA Logistics in Rockingham Park, Corby which will be opening in 2027. You will be required to manage customer queries and complaints ensuring a win/win solution for Baxter and the customer. The role is work between the hours of 9.30am – 5.30pm, Monday to Friday.
Essential Duties And Responsibilities
- To deliver excellent Customer Service, managing customer expectations in line with service parameters, supporting the delivery of all CS KPI’s.
- To take responsibility for customer order placement - processing orders in JDE via emails and phone calls.
- Troubleshoot and resolve electronic orders held within the order processing system.
- Allocate EANs (European Article Number) to customer orders as part of EDI (Electronic Data Interchange) mapping and undertake daily system maintenance.
- To effectively manage returns in accordance with the returns policy, within the agreed KPI target.
- To take ownership of complaint process – receipt, investigation, invoice corrections, and resolution within agreed KPI target.
- Ensure back-order releases are in place within the defined timescales in line with Company SLAs.
- Ensure all invoices and additional charges are created and processed within the working month.
- Support the activation of new accounts.
Customer Service Representative, employer: Baxter International Inc.
Contact Detail:
Baxter International Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative,
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Baxter on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to show off your problem-solving skills and how you can create win/win solutions!
✨Tip Number 3
Show your passion for healthcare! When you talk about your experiences, link them back to Baxter's mission of saving and sustaining lives. This will help you stand out as someone who truly aligns with their values.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Baxter team.
We think you need these skills to ace Customer Service Representative,
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for helping customers. Share any relevant experiences where you’ve gone above and beyond to resolve issues or improve customer satisfaction. This will show us that you’re a great fit for our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Customer Service Representative role. Use keywords from the job description to demonstrate that you understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Baxter International Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Baxter's mission and values. Understand their commitment to healthcare and how they aim to make a difference. This will not only help you answer questions more effectively but also show your genuine interest in being part of their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've successfully managed customer queries or complaints. Highlight how you achieved win/win solutions, as this aligns perfectly with what Baxter is looking for in a Customer Service Representative.
✨Familiarise Yourself with the Role
Make sure you understand the essential duties and responsibilities outlined in the job description. Be ready to discuss how your skills match these requirements, especially around order processing and complaint management. This will demonstrate that you’re not just interested in any job, but specifically in this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team culture, the new healthcare facility opening, or how success is measured in the role. Asking questions shows that you’re engaged and serious about the opportunity.