Customer Service Specialist - Technical Support
Customer Service Specialist - Technical Support

Customer Service Specialist - Technical Support

Leicester Full-Time 28800 - 43200 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Provide technical support and manage customer communications daily.
  • Company: Baxter is a global leader in medical innovations, improving patient outcomes for over 85 years.
  • Benefits: Enjoy competitive pay, professional development, and a strong work-life balance.
  • Why this job: Join a mission-driven team where your work directly impacts lives and fosters a supportive culture.
  • Qualifications: 2 years of customer service experience and proficiency in Microsoft Office required.
  • Other info: This role includes some manual handling tasks like packaging and moving equipment.

The predicted salary is between 28800 - 43200 £ per year.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You\’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter\’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

We are seeking a highly organised and detail-oriented Administrative and Operations Support Specialist to provide administrative support, manage company databases and systems, and assist with warehouse operations including packaging, deliveries, and decontamination. The successful candidate will also be responsible for liaising with customers, couriers, and internal colleagues to ensure seamless communication and efficient operations.

Education and experience

  • Minimum of 2 years of administration or customer service experience.
  • Proficiency in Microsoft Office and other general administrative packages

Qualifications and skills

  • Excellent communication skills on different levels.
  • Ability to switch quickly between tasks and processes.
  • Embrace and adhere with all Quality and EHS (Environmental Health and Safety) elements.
  • Strong organisational and time management skills
  • Small portion of role will involve manual handling such as packaging, decontamination, moving of beds/hoists/tables etc

What are some of the benefits of working at Baxter?

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
  • Commitment to growing and developing an inclusive and diverse workforce

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Customer Service Specialist - Technical Support employer: Baxter International Inc.

At Baxter, we pride ourselves on being an exceptional employer where your contributions directly impact lives around the globe. Our commitment to professional development, work-life balance, and fostering an inclusive culture ensures that every employee feels valued and empowered to thrive. Join us in a dynamic environment that not only prioritises your growth but also celebrates the meaningful work we do together in transforming healthcare.
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Contact Detail:

Baxter International Inc. Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Customer Service Specialist - Technical Support

✨Tip Number 1

Familiarise yourself with Baxter's mission and values. Understanding their commitment to improving patient outcomes will help you align your responses during interviews, showcasing how your personal values resonate with theirs.

✨Tip Number 2

Highlight your customer service experience by preparing specific examples of how you've successfully handled challenging situations. This will demonstrate your problem-solving skills and ability to communicate effectively under pressure.

✨Tip Number 3

Brush up on your technical knowledge related to the products and services Baxter offers. Being able to discuss their innovations and how they impact healthcare will show your genuine interest in the role and the company.

✨Tip Number 4

Network with current or former employees of Baxter through platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information that could set you apart during the interview process.

We think you need these skills to ace Customer Service Specialist - Technical Support

Excellent Communication Skills
Customer Service Experience
Proficiency in Microsoft Office
Organisational Skills
Time Management Skills
Ability to Multitask
Attention to Detail
Problem-Solving Skills
Knowledge of Quality and EHS Standards
Manual Handling Skills
Database Management
Interpersonal Skills
Adaptability
Team Collaboration

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your proficiency in Microsoft Office and any specific skills that align with the job description.

Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention how your skills and experiences make you a great fit for Baxter's mission of saving and sustaining lives.

Highlight Communication Skills: In your application, provide examples of your excellent communication skills. This could include experiences where you successfully liaised with customers or colleagues to resolve issues.

Showcase Organisational Abilities: Demonstrate your strong organisational and time management skills in your application. You can mention specific instances where you managed multiple tasks effectively, especially in a customer service environment.

How to prepare for a job interview at Baxter International Inc.

✨Showcase Your Communication Skills

As a Customer Service Specialist, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or collaborated with colleagues.

✨Highlight Your Organisational Skills

This role requires strong organisational abilities. During the interview, share specific instances where you managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload and ensured that all tasks were completed efficiently.

✨Familiarise Yourself with Baxter's Mission

Understanding Baxter's mission to improve patient outcomes is crucial. Research the company’s products and innovations, and be ready to discuss how your values align with their mission. This shows your genuine interest in the role and the company.

✨Prepare for Technical Questions

Since this position involves technical support, brush up on relevant technical knowledge and skills. Be ready to answer questions about your experience with Microsoft Office and any other administrative tools. You might also be asked how you would handle specific technical issues, so think through potential scenarios.

Customer Service Specialist - Technical Support
Baxter International Inc.
B
  • Customer Service Specialist - Technical Support

    Leicester
    Full-Time
    28800 - 43200 £ / year (est.)

    Application deadline: 2027-07-20

  • B

    Baxter International Inc.

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