Job Posting Title Technical Support Representative

This is where you save and sustain lives. At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

As the Technical Customer Support Representative, you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You will be based onsite in our office in Whittle - Leicester.

What you will do:

• Provide after-sales customer service and remote technical support to customers, ensuring high customer happiness.
• Answer customers’ inquiries (via phone, fax, e-mail, IM, etc.) efficiently, accurately, and expertly.
• Formally detail customer complaints/service notifications and interactions per company guidelines.
• Accurately diagnose and troubleshoot customers’ technical problems and provide responses regarding general questions, service products, spare part number identification, and pricing.
• Build a service order or customer concern if a remote solution cannot be offered.
• When vital, transfer complaints for investigation and resolution to the relevant people/departments.
• Leverage company knowledge and resources to ensure the delivery of valued, cost-effective after-sales service and technical support to customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Product Services, and R&D/Engineering.
• Develop and maintain strong working relationships with distributors, customers, technical service providers, and Baxter colleagues in Sales & Marketing, Customer Services, Products Services, Field Services, and R&D/Engineering.

Education and experience:

• Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
• Affinity with Information Technologies, including Windows operating environment, device connectivity, network design and supportability.
• Knowledge of one or more software programming languages would be a significant advantage.
• Excellent interpersonal skills on different levels.
• Customer-Focused management/planning approach.
• Ability to switch quickly between tasks and processes.
• Strong time management/planning skills.
• Ability to identify process improvement opportunities and raise it to the Supervisor.

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work life balance
• Dedication to growing and developing an inclusive and diverse workforce

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please let us know the nature of your request along with your contact information.

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.