Information Technology Support Specialist in Nottingham

Join our team and experience a vibrant work culture where you feel invested in and supported. As an IT Support Specialist, you can enjoy the stability of a career in logistics while focusing on your career development and personal growth, with a valued work/life balance.

The impact you will have:

• You’ll be immersed in a fast-paced environment where every day is different, with plenty of opportunities for learning and growth.
• You’ll be the first point of escalation for IT queries, supporting colleagues across the business while managing tickets through to completion.
• Working within a Windows Server and Microsoft 365 environment, you’ll maintain our IT hardware, software, and services.

A typical day:

• Provide a broad range of technical support to 130+ users.
• Log and maintain an accurate record of support calls using the ITSM ticketing system.
• Provide practical help and assistance via phone, email, remote access or desk-side, escalating where needed.
• Ensure Anti-Virus software is maintained and up to date on all systems.
• Carry out patch management on all company devices using third-party software.
• Proactively support the business with daily/weekly/monthly/quarterly IT maintenance tasks.
• On-board/off-board employees as required by the business.
• Plan for hardware/software requirements to ensure continued availability.
• Manage hardware loan stock, ensuring laptops are always available if needed.
• Maintain stock levels of adapters, chargers, cables, etc.
• Work closely with the Head of IT/third-party providers to maintain the IT infrastructure.
• Build, maintain and develop relationships with all stakeholders within the business and our third-party providers.
• Support on non-IT facilities matters from time to time.
• Conduct daily walk-arounds of meeting rooms ensuring they are tidy of cables and IT accessories.

Is this role for you?

• You are experienced in 1st and 2nd line IT support.
• Experienced with Microsoft 365 applications, including Outlook, Teams, SharePoint, Excel, Word, PowerPoint & Windows 11.
• Have an understanding of basic networking principles, including DNS & DHCP.
• Experienced in ITSM systems/solutions.
• You have an awareness of ITIL foundations.
• You have experience in Cyber Security.
• You thrive when helping others and have a passion for using your IT expertise to support colleagues with varying levels of technical knowledge.
• You take pride in finding efficient solutions, ensuring smooth operations by maintaining IT hardware, software, and infrastructure.
• Curiosity and pro-activity are a part of who you are.
• You are naturally detail-oriented and organised, and you can manage priorities to ensure key tasks are completed.

What we’ll offer you:

• Contributory pension with up to 6% employer contribution.
• Life Assurance of 4 times basic salary on commencement of employment.
• Office based Monday – Friday, 9-5 pm, inclusive of an hour’s lunch.
• Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents.
• Culture of internal promotion and progression.
• Paid professional development day each year with a training allowance.
• Sustainable travel allowance.
• One day or two half days of paid volunteering per year with our partner charity or your chosen charity.
• Charity top-up scheme.
• Paid time off to donate blood.
• Employee Assistance Programme, a free and confidential service available 24 hours a day, 7 days a week to support your health and wellbeing.
• Dedicated wellbeing room to support prayers, breastfeeding and expressing, mental health and first aid.
• Free weekly breakfast every Friday or a team lunch as an alternative.
• Regular social events, for example, crazy golf, bowling, spa days and team parties.
• Modern offices with open plan, accessible workspaces, and air quality filtration systems.
• On-site coffee house serving 200 Degrees Coffee and Bird and Blend tea.
• Regular litter picking in the local community.
• Short walk to a local retail park.
• Free off-site parking is a short walk away.

A bit about Baxter:

Founded in 2014, Baxter Freight specialises in delivering tailored freight solutions worldwide. By combining practical logistics expertise with specialist consultancy, we help our customers achieve their commercial objectives while meeting environmental responsibilities. Collaboration sits at the heart of everything we do – whether with our customers, suppliers, or incredible team, enabling us to handle a diverse range of goods, from car manufacturing parts to large modular buildings. We believe our success is driven by people. That’s why we hire exceptional talent and foster a vibrant, inclusive culture that values creativity, expertise, and a healthy work–life balance.

Equal Opportunity Statement: Baxter Freight is an equal opportunity employer, committed to building a diverse and inclusive team where everyone can thrive. We hire based on skills, experience, and values alignment, and we welcome applicants from all backgrounds. Our goal is to ensure that every team member feels respected, valued, and empowered to contribute to our shared success.

Apply now Email careers@baxterfreight.com