Key Account Specialist in Nottingham

How does working for a rapidly growing business, with a vibrant work culture, where there is a clear focus on your development, sound? We have the role for you. As a Key Accounts Specialist, you can build a stable career in logistics and focus on your development in a business that values work-life balance, with a team that wants you to do well.

The impact you will have

You’ll work in a customer-focused and fast-paced environment where you manage daily requirements of our larger clients, from supplier collection through to delivery, making sure we uphold the service level agreement and cost. You will review information that can change quickly and take responsibility for communicating updates to the right people and resolving issues in a timely and professional way. Your attention to detail and ability to stay in control when things are busy are key to building confidence and delivering strong results for our clients.

A typical day

• Deal with key account customers’ daily requirements in line with service operating procedures and service level agreements.
• Track and trace all key account consignments via our online portal, working with partners to investigate and resolve any consignments that require further action and managing key customers’ expectations.
• Process shipment reports, resolve discrepancies and advise customers of any amendments.
• Produce and maintain up-to-date management reports, master files, key account files and spreadsheets to ensure accurate costings and invoicing information.
• Monitor and record key performance indicators for each individual account, escalating any discrepancies to the relevant stakeholder.
• Ensure all required paperwork has been received and forwarded to the relevant departments.

Is this role for you?

• You have experience working in a similar role within the logistics industry.
• You will have the commercial knowledge to provide the best possible solution.
• You have strong organisational skills and excellent attention to detail.
• You can work to deadlines and make clear decisions when things are busy.
• You are a natural problem solver and can think on your feet.
• You have a clear, confident telephone manner and are comfortable speaking to customers at a senior level.

What we’ll offer you

• Contributory pension with up to 6% employer contribution.
• Life Assurance of 4 times basic salary on commencement of employment.
• Office-based Monday – Friday, 9-5 pm, inclusive of an hour’s lunch.
• Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents.
• Culture of internal promotion and progression.
• Paid professional development day each year with a training allowance.
• Sustainable travel allowance.
• One or two half days of paid volunteering per year with our partner charity or your chosen charity.
• Charity top-up scheme.
• Paid time off to donate blood.
• Employee Assistance Programme, a free and confidential service available 24 hours a day, 7 days a week to support your health and wellbeing.
• Dedicated wellbeing room to support prayers, breastfeeding and expressing, mental health and first aid.
• Free weekly breakfast every Friday or a team lunch as an alternative.
• Regular social events, for example, crazy golf, bowling, spa days and team parties.
• Modern offices with open plan, accessible workspaces, and air quality filtration systems.
• On-site coffee house serving 200 Degrees Coffee and Bird and Blend tea.
• Regular litter picking in the local community.
• Short walk to a local retail park.
• Free off-site parking is a short walk away.

A Bit About Baxter

Founded in 2014, Baxter Freight specialises in delivering tailored freight solutions worldwide. By combining practical logistics expertise with specialist consultancy, we help our customers achieve their commercial objectives while meeting environmental responsibilities. Collaboration sits at the heart of everything we do – whether with our customers, suppliers, or incredible team, enabling us to handle a diverse range of goods, from car manufacturing parts to large modular buildings. Thanks to our experience and strong reputation, we innovate quickly and effectively, staying ahead of industry demands. We believe our success is driven by people. That’s why we hire exceptional talent and foster a vibrant, inclusive culture that values creativity, expertise, and a healthy work–life balance.

Equal Opportunity Statement

Baxter Freight is an equal opportunity employer, committed to building a diverse and inclusive team where everyone can thrive. We hire based on skills, experience, and values alignment, and we welcome applicants from all backgrounds. We recruit, train, promote, and reward individuals regardless of race, religion or belief, gender, sexual orientation, marital or civil partnership status, disability, or age. Our goal is to ensure that every team member feels respected, valued, and empowered to contribute to our shared success.

Inclusive Recruitment at Baxter Freight

At Baxter Freight, we hire for skills, values, attributes, experience, required qualifications and potential, not background. Our recruitment process is designed to be fair, consistent and inclusive. Our job descriptions focus on the skills, attributes, experience and values needed for each role. Some roles may require a specific qualification or a 2:1 degree, while others consider equivalent experience. We aim to anonymise direct applications in the early stages to help reduce unconscious bias. To support fair shortlisting, please remove personal details such as your name, photo, date of birth, full street address, university or school name and societies or affiliations. Please ensure you include your postcode so we can consider a reasonable commute and work life balance and include your email address or phone number so our Recruitment Team can contact you about your application.