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- Tasks: Provide tech support for hardware, software, and network issues in a dynamic environment.
- Company: Join Baxter & Woodman, a leader in technology and innovation with a great work culture.
- Benefits: Enjoy competitive pay, comprehensive health benefits, and flexible work arrangements.
- Why this job: Make a real impact while growing your career in a supportive team.
- Qualifications: 3+ years of experience in Microsoft Windows environments and strong troubleshooting skills.
- Other info: Be part of a company recognised as one of the best firms to work for.
The predicted salary is between 42000 - 56000 £ per year.
Baxter & Woodman has a rewarding opportunity for an Information Technology Support Technician in our Crystal Lake, Illinois office. The ideal candidate has professional experience supporting Microsoft Windows environments. The IT Support Technician reports to the Information Technology (IT) Operations Manager and is responsible for providing technical assistance and support for desktop systems, hardware, software, mobile devices, and basic network issues.
What your day-to-day will look like:
- Provide technical support for computer hardware, software, peripherals, and mobile devices in a Microsoft Windows environment.
- Troubleshoot and resolve end user hardware, software, and network connectivity issues both remotely and in person.
- Install, configure, and maintain Microsoft Windows operating systems and related applications.
- Document, track, and monitor support requests to ensure timely resolution.
- Create documentation for technical procedures and end-user tutorials.
- Assist with user account and software license management.
- Educate end-users on best practices for security, data protection, and software usage.
- Utilize Microsoft Intune for operating system deployment and application packaging and distribution.
Must-haves:
- 3+ years of hands-on experience supporting Microsoft Windows environments.
- Proficiency in Windows 11 operating systems, Microsoft Office 365 and common desktop applications.
- Strong hardware, software, and network troubleshooting skills.
- Experience with Active Directory, Entra, user account management, and group policy.
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Physically capable of lifting up to 50 lbs (monitors, networking hardware, etc.).
- Ability to travel throughout Baxter & Woodman’s service area (own transportation).
- Available on-call some nights and weekends.
- Excellent communication and customer service skills.
- Ability to work independently and as a part of a team.
Preferred Qualifications:
- Associates or Bachelor’s degree in Information Technology.
- Relevant certifications such as CompTIA A+, M365 Modern Desktop Administrator or similar.
- Programming/scripting knowledge.
Compensation: The pay range for this role is $58,000-$80,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, and certifications.
Our outstanding benefits: We prioritize the holistic well-being of our employees through a comprehensive range of benefits, including medical, dental, and vision plans; an Employee Assistance Program and benefit advisors for personalized support. Financial well-being is supported through a financial planning program, life and disability insurance, tax savings plans, and coverage for accidents and cancer. We offer generous paid time off, paid holidays, parental leave, and flexible work arrangements, including remote or flexible schedules on eligible positions. We also offer 401k plans with expert financial advice and an Employee Stock Ownership program, supporting a thriving, supportive community dedicated to well-being, financial security, and happiness.
Baxter & Woodman is an equal opportunity - Vet/Disability employer.
Information Technology Support Technician in Bannockburn employer: Baxter and Woodman Inc
Contact Detail:
Baxter and Woodman Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Bannockburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings at Baxter & Woodman!
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your troubleshooting techniques and be ready to demonstrate your knowledge of Microsoft Windows environments. Practice makes perfect, so get comfortable with common scenarios you might face as an IT Support Technician.
✨Tip Number 3
Tailor your approach! When applying through our website, make sure to highlight your relevant experience with Microsoft Office 365 and any certifications you hold. Customising your application can really make you stand out from the crowd.
✨Tip Number 4
Follow up! After your interview, don’t hesitate to send a thank-you email. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Information Technology Support Technician in Bannockburn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Information Technology Support Technician role. Highlight your experience with Microsoft Windows environments and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team at Baxter & Woodman. Keep it concise but engaging, and let your personality come through.
Showcase Your Troubleshooting Skills: In your application, don’t forget to mention specific examples of how you've tackled hardware, software, or network issues in the past. We love seeing real-life scenarios that demonstrate your problem-solving abilities!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Baxter and Woodman Inc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Windows environments, especially Windows 11 and Office 365. Be ready to discuss your hands-on experience with troubleshooting hardware and software issues, as well as any relevant certifications you hold.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot network connectivity problems or assist users with software challenges. This will demonstrate your ability to think on your feet.
✨Communicate Clearly and Confidently
Since excellent communication is key for this role, practice explaining technical concepts in simple terms. You might be asked to educate end-users on best practices, so showing that you can communicate effectively will set you apart.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your troubleshooting process. For example, they might ask how you would handle a user unable to connect to the network. Prepare your thought process and approach to these situations.
