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- Tasks: Help customers with queries via phone and email while promoting our service plans.
- Company: Join Baxi Heating, a leader in eco-friendly heating solutions with over 150 years of experience.
- Benefits: Enjoy flexible hours, up to 25 days holiday, staff discounts, and a contributory pension.
- Why this job: Be part of a supportive team, receive full training, and make a real impact on customer satisfaction.
- Qualifications: No specific experience needed, but customer service skills are a plus; must be self-motivated and organised.
- Other info: Hybrid working available, with contracts starting September/October 2025.
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Sales and Customer Service Agent
Apply remote type Hybrid locations Warwick time type Part time posted on Posted 6 Days Ago job requisition id R102548
Sales and Customer Service Agent
Location: Warwick(Hybrid)
About the role:
Are you looking for your next challenge? Baxi Heating is a leading provider of environmentally friendly and efficient heating solutions across a range of leading domestic and commercial brands. We have over 150 years of experience, pride ourselves on our values and strive for earning lifetime loyalty with our customers.
We are looking for enthusiastic and well-motivated team members to join our Customer Support Team as Sales and Customer Service Agents.
We are looking for someone who is self-motivated, capable of working both individually and within a team, organised, and someone who has an excellent eye for detail.
In your first three weeks, you’ll attend training from 08:00-14:00, Monday to Friday, which involves in-office sessions with our Customer Service Trainer.
After which you have a choice of:
Hours available:
20hrs pw – AM shift 08:00-12:00 or PM shift 14:00-18:00
30hrs pw – AM shift 08:00-14:00 or PM shift 12:00-18:00
Contracts start from September/October 2025.
What will you be doing?
- Day-to-day you will answer questions from our customers using a variety of methods including phone and email. We pride ourselves on customer service and we aim to train you to an exceptional level
- A large part of the role will be to question our customers, with the sole aim ofgetting to the root cause of their problem. You will make them feel like they\’ve received a fantastic level of service and always be happy to take a call from Baxi
- You will need to record and maintain good records of all customer conversation, ensuring anyone speaking with this customer again can pick up from where you\’ve left off
- Whilst being an outstanding ambassador for our brand, you will promote our excellent Service Plans to our customers, givingthem long term cover andsecurity with oursolutions
About you:
- You will engage confidently with our customers, delivering excellent customer service and leaving every customer feel like they\’ve spoken with a true ambassador of the brand
- It\’s important you can work empathy and understanding, some of the customers you speak to will be relying on you
- It\’s important you\’re happy with working in a fast-paced environment. This role isn\’t for clock-watchers, but it is for career climbers
- Full training will be provided, although any customer service experience is a huge bonus
What we offer:
Our package is made up of basic salary plus a variable incentive. We offer up to 25 day holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.
Apply now!
Interviews begin w/b 21/07/25.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
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Sales and Customer Service Agent employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales and Customer Service Agent
✨Tip Number 1
Familiarise yourself with Baxi Heating's products and services. Understanding their environmentally friendly heating solutions will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios with friends or family can help you feel more confident when engaging with customers and addressing their concerns.
✨Tip Number 3
Showcase your ability to work in a fast-paced environment by sharing relevant experiences from previous jobs or volunteer work. Highlighting your adaptability and eagerness to learn will resonate well with the hiring team.
✨Tip Number 4
Prepare thoughtful questions about the role and the company culture for your interview. This shows that you're not only interested in the position but also invested in being a part of their team and contributing to their values.
We think you need these skills to ace Sales and Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales and Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to provide excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully handled customer interactions in the past and how you can contribute to Baxi Heating's commitment to exceptional service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Sales and Customer Service Agent role.
How to prepare for a job interview at Baxi Heating UK Limited
✨Show Enthusiasm for Customer Service
Make sure to express your passion for providing excellent customer service. Highlight any previous experiences where you went above and beyond to help a customer, as this aligns perfectly with the company's values.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've effectively resolved customer issues in the past. This role requires getting to the root cause of problems, so showcasing your analytical skills will be beneficial.
✨Familiarise Yourself with the Company
Research Baxi Heating and its products before the interview. Understanding their commitment to environmentally friendly solutions will help you connect better during the conversation and show your genuine interest in the company.
✨Practice Empathy and Communication
Since the role involves engaging with customers who may be relying on you, practice active listening and empathetic communication. Be ready to demonstrate how you can make customers feel valued and understood.
