Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and optimise the field engineer schedule for top-notch customer service.
- Company: Join Baxi, a leading heating solutions provider with over 150 years of innovation.
- Benefits: Enjoy up to 25 days holiday, flexible working, and staff discounts.
- Why this job: Be part of a dynamic team making a real impact in customer satisfaction and service efficiency.
- Qualifications: Experience in scheduling systems and a proactive, solution-focused attitude are essential.
- Other info: Diversity and inclusion are at our core; we value every individual.
The predicted salary is between 30000 - 42000 £ per year.
Resource planning Coordinator
Contract: Permanent – 40hrs p/w
Location: Warwick
Shift Pattern:
Shift patterns scheduled in advance rotating over the following shifts:
Mon-Fri, 07:30-16:30
Mon-Fri, 08:00-17:00
Mon-Fri, 09:00-18:00
Mon-Fri, 10:00-19:00
Saturdays 08:30-14:00 (1 in 3)
On weeks working Saturdays, shifts will be adjusted to meet 40hrs.
Candidates will need to be flexible to work in the above rotating shifts.
About the role:
Capable of bringing the right decision at the right time to ensure premium customer experience is delivered.
As an Operations Support – Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field Engineer Workforce daily.
The focus of the role is to ensure that we attend to our customers requirements in accordance with relevant SLAs and adhere to commitments that are made.
The team is integral to the Service Operation, therefore having the ability to work as part of a wider team is crucial. You will be the first point of contact to our Engineers, Field & Contact Centre Team Managers for support on jobs and provide support for other areas of the business where required.
Who will you be working with?
The Field Engineer Planner will report into the Resource Planning Manager. The role requires the ability to communicate professionally and compassionately with both internal and external customers. There is a need to be able to deal with dissatisfied customer queries, providing resolutions and investigation with excellent customer service due to circumstances that may arise.
What will you be doing?
Planning the field workforce schedule is done using a state-of-the-art system. Therefore, manual input should be minimal. To ensure the system works optimally it is key to be able t0 articulate if the system is failing to plan correctly in certain situations to ensure the system can be adapted accordingly.
On a daily basis youll be responsible for:
Be proactive in Same Day planning to ensure the maximization of the Engineers shifts and supporting of Baxis service levels for VIP customers.
Export Engineer workloads to ensure high utilisation and minimal travel where possible.
Create Further Visits, ordering parts from internal and external warehouses (highlighting elevated costs where required), whilst keeping the customer always updated.
Work with Field Team Managers to ensure engineers workload is efficient and accurate to support first time fix.
Ordering of parts to ensure a engineers have what is required to resolve the product failure on the scheduled visit.
Strive to support the business with minimum broken promises and an improved response time on the visit.
Capable of bringing the right decision at the right time to ensure premium customer experience is delivered.
Handling all types of communication in a timely manner.
Communicate with customers as quickly as practicably possible should a situation arise where we are unable to adhere to the commitment already made.
Adapting to in-day challenges and ensuring optimal utilisation of resources available both in high and low demand periods.
Jeopardy Management by ensuring that we monitor jobs that are falling into jeopardy of being completed and prioritising work across the area to ensure we meet all our agreed commitments.
About you:
We want to make sure youre set up for success in our mission. To be successful in your application youll need to:
You will need to be able to demonstrate knowledge and experience of Scheduling and Planning applications/systems.
The role requires someone to be solution focused to any issues that arise.
You demonstrate everyday a can do attitude and a willingness to support any task or person in need.
You are a complete finisher in all your responsibilities and stay focused on the end goal/company strategy.
As a Resource Planner you will be a confident and a forward-thinking person with the ability to multitask whilst our calm under pressure in this fast-paced environment.
As a Resource Planner you will take ownership of recommending improvements and finding new ways of working within your team.
Excellent PC skills, knowledge of Windows, Microsoft Word and Excel.
What we offer:
Our package is made up of basic salary plus a variable incentive. We offer up to 25 days holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. Were focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.
Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.
Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.
Do you have a passion and appetite for evolution? Come and join us!
Resource Planning Coordinator in Warwick employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Coordinator in Warwick
✨Tip Number 1
Familiarise yourself with scheduling and planning applications, as this role heavily relies on these systems. Consider taking a short online course or tutorial to boost your confidence and demonstrate your proactive approach.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed challenges in previous roles. Be ready to discuss these during the interview to highlight your solution-focused mindset.
✨Tip Number 3
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with a friend can help you articulate your responses calmly and professionally.
✨Tip Number 4
Research Baxi's values and recent initiatives in diversity, equity, and inclusion. Being knowledgeable about the company culture will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Resource Planning Coordinator in Warwick
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in scheduling and planning applications. Emphasise any previous roles where you demonstrated a proactive approach to problem-solving and customer service.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, particularly your ability to multitask and work under pressure.
Showcase Your Technical Skills: Since the role requires excellent PC skills, ensure you mention your proficiency in Microsoft Word and Excel. If you have experience with scheduling software, be sure to highlight that as well.
Demonstrate Your Customer Service Skills: Provide examples in your application of how you've handled customer queries or complaints effectively. This will show your ability to communicate professionally and compassionately, which is crucial for this role.
How to prepare for a job interview at Baxi Heating UK Limited
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Resource Planning Coordinator. Familiarise yourself with scheduling and planning applications, as well as the importance of customer service in this role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss examples of how you've handled challenges in previous roles. Highlight your ability to remain calm under pressure and your solution-focused approach to issues that arise.
✨Demonstrate Teamwork
Since the role involves working closely with engineers and team managers, be ready to share experiences where you've successfully collaborated with others. Emphasise your communication skills and your ability to support team members.
✨Prepare for Flexibility Questions
Given the rotating shift patterns, be ready to discuss your availability and willingness to adapt to changing schedules. Show that you understand the importance of flexibility in meeting customer needs.
