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- Tasks: Deliver top-notch service and repairs to customers in their homes.
- Company: Join a diverse and inclusive team at BDR Thermea Group.
- Benefits: Competitive salary, bonus scheme, fully stocked van, and generous holiday options.
- Why this job: Make a real difference by providing excellent customer service and technical solutions.
- Qualifications: Domestic Gas ACS Certification and a full driving licence required.
- Other info: Work from home with flexible scheduling and career growth opportunities.
The predicted salary is between 35000 - 50000 £ per year.
1. Provide the best possible experience on our site 2. Collect statistics to optimize site functionalityand for details on how your personal data is processed, please review our .Field Service Engineer – Outer London (UB, SL) page is loaded## Field Service Engineer – Outer London (UB, SL)remote type: Fully remotelocations: UK Homebasedtime type: Full timeposted on: Posted 30+ Days Agojob requisition id: R100520**FIELD SERVICE ENGINEER****Location:** Outer London (See specific postcodes below)**Postcodes: UB/SL*** Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.* You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.* You will be capable of delivering excellent customer service and top-quality solutions.* Whilst full product training will be given, you will be confident in your diagnostics skills.**On a daily basis you’ll be responsible for:*** Visiting customers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.* Providing excellent customer service through effective communication* Manage your workload of daily appointments via a tablet device* Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.**About you:**We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;* Hold domestic Gas ACS Certification or equivalent* Full Driving License* A background in servicing, repair and maintenance of gas boilers**What we offer:****Salary**: £43,673.99 plus London weighting if applicable* Bonus Scheme* Fully stocked VW Transporter van* Pension Scheme* Up to five working weeks holidays* Option to buy extra holidays* Employee discounts**\\*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.**At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.remote type: Fully remotelocations: UK Homebasedtime type: Full timeposted on: Posted 30+ Days Ago #J-18808-Ljbffr
Field Service Engineer - Uxbridge employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer - Uxbridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to field service engineering. Think about how you can showcase your customer service skills and technical expertise during the chat.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email can show your enthusiasm and keep you on their radar.
✨Tip Number 4
Check out our website for the latest job postings and updates. We’re always looking for talented individuals, and applying directly through us can give you an edge!
We think you need these skills to ace Field Service Engineer - Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Field Service Engineer role. Highlight your background in servicing, repair, and maintenance of gas boilers, as well as any relevant certifications.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this role. Share specific examples of how you've delivered excellent customer service and managed workloads effectively in previous positions.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application showcases your ability to communicate clearly and professionally. This will help us see how you can provide the best possible experience for our customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Baxi Heating UK Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around gas boilers and diagnostics. Familiarise yourself with common issues and solutions so you can confidently discuss your experience during the interview.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples of how you've provided excellent service in the past. Think about specific situations where you turned a challenging customer experience into a positive one.
✨Get Comfortable with the Tech
As you'll be managing appointments via a tablet, it’s a good idea to practice using similar technology. Be ready to discuss how you’ve used tech in previous roles to manage your workload effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
