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- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: Join BDR Thermea Group, a leader in energy solutions focused on diversity and inclusion.
- Benefits: Enjoy a competitive salary, bonus scheme, fully stocked van, pension, and up to five weeks holiday.
- Why this job: Work from home, receive training, and make a real impact with excellent customer service.
- Qualifications: Must hold domestic Gas ACS Certification and have a full driving licence.
- Other info: Background checks are required for this role.
The predicted salary is between 40000 - 49000 £ per year.
FIELD SERVICE ENGINEER
Location: Hemel Hempstead (see specific postcodes below)
Postcodes: HP1-15
What will you be doing?
- Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
- You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
- You will be capable of delivering excellent customer service and top-quality solutions.
- Whilst full product training will be given, you will be confident in your diagnostics skills.
On a daily basis youll be responsible for:
- Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
- Providing excellent customer service through effective communication
- Manage your workload of daily appointments via a tablet device
- Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.
About you:
We want to make sure youre set up for success in our mission. To be successful in your application youll need to;
- Hold domestic Gas ACS Certification or equivalent
- Full Driving License
- A background in servicing, repair and maintenance of gas boilers
What we offer:
Salary: £43,673.99 plus London weighting if applicable
- Bonus Scheme
- Fully stocked VW Transporter van
- Pension Scheme
- Up to five working weeks holidays
- Option to buy extra holidays
- Employee discounts
*PLEASE NOTE Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
Field Service Engineer in Hemel Hempstead employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the area will not only help you navigate efficiently but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves direct interaction with customers, being able to communicate effectively and handle queries or complaints will set you apart from other candidates.
✨Tip Number 3
Make sure you’re well-versed in the latest diagnostic tools and techniques for gas boilers. Showing that you are proactive about staying updated in your field can impress potential employers.
✨Tip Number 4
Prepare to discuss your experience with managing workloads and stock. Being able to articulate how you’ve successfully handled similar responsibilities in the past will highlight your suitability for the role.
We think you need these skills to ace Field Service Engineer in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in servicing, repair, and maintenance of gas boilers. Include your domestic Gas ACS Certification prominently, as this is a key requirement for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to manage daily appointments effectively. Mention your confidence in diagnostics and how you can contribute to delivering top-quality solutions.
Highlight Relevant Skills: In your application, emphasise your communication skills and your experience with managing van stock. These are crucial for the role, so provide specific examples of how you've excelled in these areas in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Field Service Engineer.
How to prepare for a job interview at Baxi Heating UK Limited
✨Know Your Technical Stuff
Make sure you're well-versed in the technical aspects of gas servicing and diagnostics. Brush up on your knowledge of gas boilers and any relevant certifications, as this will likely come up during the interview.
✨Showcase Your Customer Service Skills
Since the role involves a lot of customer interaction, be prepared to discuss how you've provided excellent customer service in the past. Think of specific examples where you resolved issues or went above and beyond for a customer.
✨Familiarise Yourself with the Company
Research BDR Thermea Group and understand their values, especially around diversity, equity, and inclusion. Being able to align your personal values with theirs can make a strong impression.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and helps you gauge if the company is the right fit for you.
