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- Tasks: Visit customers to perform diagnostics, repairs, and servicing of gas boilers.
- Company: Join BDR Thermea Group, a leader in energy-efficient solutions.
- Benefits: Enjoy up to five weeks holiday plus bank holidays and the option to buy extra days.
- Why this job: Gain hands-on experience while delivering excellent customer service in a supportive environment.
- Qualifications: Must hold domestic Gas ACS Certification and have a full driving licence.
- Other info: Diversity, equity, and inclusion are at the heart of our workplace culture.
The predicted salary is between 36000 - 60000 £ per year.
Location: Inner London (see specific postcodes below)
Postcodes: N/NW/W/E
As a Field Service Engineer, you will be working from home and receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics, and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. Full product training will be given, but you should be confident in your diagnostics skills.
On a daily basis, you will be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns, but also emergency repairs and annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned, as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you:
To be successful in your application, you will need to:
- Hold domestic Gas ACS Certification or equivalent.
- Have a full driving licence.
- Have a background in servicing, repair, and maintenance of gas boilers.
What we offer to our Field Service Engineers:
We offer up to five working weeks of holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.
*PLEASE NOTE: Due to the nature of our work, this role may require background checks. Offers of employment will be dependent on obtaining the relevant level of checks.
Field Service Engineer employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific postcodes mentioned in the job description. Understanding the geographical area will not only help you during the interview but also demonstrate your commitment to the role and the company.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be interacting with customers regularly, showcasing your ability to communicate effectively and provide excellent service can set you apart from other candidates.
✨Tip Number 3
Make sure you're well-versed in the latest diagnostic tools and techniques for gas boilers. Being able to discuss your experience and knowledge in this area during the interview will highlight your technical competence.
✨Tip Number 4
Prepare to discuss your previous experiences with servicing and repairs. Having specific examples ready will help you illustrate your skills and how they align with the responsibilities of a Field Service Engineer at StudySmarter.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Field Service Engineer. Highlight your relevant experience in servicing, repair, and maintenance of gas boilers.
Tailor Your CV: Customise your CV to reflect your skills and experiences that align with the job. Emphasise your domestic Gas ACS Certification, driving licence, and any previous roles that involved diagnostics and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your commitment to excellent customer service and how your background makes you a suitable candidate for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Baxi Heating UK Limited
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your technical expertise, especially in diagnostics and repairs. Be prepared to discuss specific examples from your past experience where you successfully resolved complex issues with gas boilers or similar equipment.
✨Emphasise Customer Service
Excellent customer service is key in this role. During the interview, share instances where you've gone above and beyond for customers. Highlight your communication skills and how you ensure customer satisfaction, as this will resonate well with the hiring team.
✨Familiarise Yourself with the Company
Research BDR Thermea Group and understand their values, particularly around diversity, equity, and inclusion. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific scenarios related to your daily tasks, such as managing your workload via a tablet or dealing with emergency repairs. Practising these scenarios can help you respond confidently during the interview.
