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- Tasks: As a Field Service Engineer, you'll diagnose, repair, and service gas boilers at customer locations.
- Company: Join BDR Thermea Group, a leader in energy solutions committed to diversity and inclusion.
- Benefits: Enjoy up to five weeks of holiday plus bank holidays, with options to buy more time off.
- Why this job: Work from home, enjoy flexible scheduling, and make a real impact through excellent customer service.
- Qualifications: You need a domestic Gas ACS Certification, a full driving licence, and experience in gas boiler maintenance.
- Other info: Background checks are required for this role to ensure safety and compliance.
The predicted salary is between 30000 - 42000 £ per year.
Location: London Postcodes: SL, UB, W
As a Field Service Engineer, you will be working from home and receive daily appointments via a tablet device. Your van will be stocked overnight by our couriers. You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics, and commissioning to warranty and contract customers. You will be capable of delivering excellent customer service and top-quality solutions. While full product training will be given, you should be confident in your diagnostics skills.
On a daily basis, you will be responsible for:
- Visiting customers' properties to carry out a variety of work mainly diagnostics and breakdowns, but also emergency repairs and annual servicing.
- Providing excellent customer service through effective communication.
- Managing your workload of daily appointments via a tablet device.
- Managing your van stock by ensuring all old faulty parts and good stock for credit are returned, as well as receiving new stock which is delivered overnight and placed in their locations in the rear load space of your van.
About you:
To be successful in your application, you will need to:
- Hold domestic Gas ACS Certification or equivalent.
- Have a Full Driving License.
- Have a background in servicing, repair, and maintenance of gas boilers.
What we offer to our Field Service Engineers:
We offer up to five working weeks of holidays in addition to the standard UK bank holidays, and we also offer the option to buy extra holidays.
At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.
*PLEASE NOTE: Due to the nature of our work, this role may require background checks. Offers of employment will be dependent on obtaining the relevant level of checks.
Field Service Engineer employer: Baxi Heating UK Limited
Contact Detail:
Baxi Heating UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and tools used in diagnostics and repairs of gas boilers. This will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. Being able to communicate effectively and handle customer queries will set you apart during the interview process.
✨Tip Number 3
Network with current or former Field Service Engineers to gain insights into their experiences. They can provide valuable tips on what to expect and how to excel in the role, which can be a great advantage for you.
✨Tip Number 4
Prepare to discuss specific examples from your past work that highlight your problem-solving skills and ability to manage your workload effectively. This will help you showcase your suitability for the role during the interview.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Field Service Engineer. Familiarise yourself with the tasks mentioned in the job description, such as diagnostics, servicing, and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in servicing, repair, and maintenance of gas boilers. Mention any relevant certifications, like the domestic Gas ACS Certification, to showcase your qualifications.
Showcase Customer Service Skills: Since excellent customer service is crucial for this role, provide examples in your application that demonstrate your communication skills and ability to handle customer interactions effectively.
Tailor Your Application: Customise your CV and cover letter to align with the specific requirements of the job. Use keywords from the job description to ensure your application stands out to the hiring team.
How to prepare for a job interview at Baxi Heating UK Limited
✨Showcase Your Technical Skills
As a Field Service Engineer, you'll need to demonstrate your confidence in diagnostics and repair. Be prepared to discuss specific examples from your past experience where you've successfully diagnosed and resolved issues with gas boilers or similar equipment.
✨Emphasise Customer Service
Excellent customer service is key in this role. Share instances where you've gone above and beyond for customers, highlighting your communication skills and ability to manage expectations effectively.
✨Familiarise Yourself with the Company
Research BDR Thermea Group and understand their values, especially around diversity, equity, and inclusion. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations on the job. Think through potential scenarios involving diagnostics, repairs, or customer interactions, and be ready to explain your thought process and approach.
