Digital Channel Manager in Warwick

We make the energy transition a reality. Be a part of the movement and help shape a sustainable future for all. Come and join us!

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We are focused on driving the conversations and spearheading the change that will enable us to make this happen.

As a Digital Channel Manager, you will be responsible for managing, improving, and delivering digital projects that enhance our customer experience. You will support the development and optimisation of digital tools, web applications, and online platforms, ensuring they align with customer needs and business objectives. This role is critical in supporting our digital transformation efforts and driving engagement across our digital channels.

On a daily basis you'll be responsible for, but not limited to:

• Lead the development, management, and improvement of digital platforms, ensuring an optimal user experience (UX).
• Provide end-to-end project management for new digital tools and web applications, ensuring timely and cost-effective delivery.
• Work closely with stakeholders to scope project requirements, prepare business cases, and ensure all initiatives align with customer insights and business value.
• Identify, prioritise, and document enhancements to digital platforms, maintaining a structured backlog in line with the digital roadmap.
• Develop and monitor detailed project plans, ensuring milestones are met within scope, time, and budget constraints.
• Oversee the UX and performance of our websites and other digital channels, ensuring they are user-friendly, engaging, and optimised for conversions.
• Work closely with the marketing team to align messaging, goals, and customer journeys across digital platforms.
• Collaborate with developers and designers to implement website enhancements and new features.
• Ensure digital platforms adhere to SEO best practices and accessibility standards.
• Monitor, analyse, and report on Google Analytics and other digital metrics, providing insights and recommendations for improvement.
• Track and evaluate the success of digital projects, ensuring measurable outcomes and continuous improvements.
• Identify potential risks or malfunctions and take proactive steps to address them.
• Work closely with internal teams, developers, agencies, and external partners to design and implement digital projects.
• Ensure seamless handover of digital tools to business users, providing clear documentation and training to support ongoing business-as-usual (BAU) operations.
• Maintain support documentation, including risk logs and requirement specifications, to ensure smooth project execution and governance.
• Act as a digital advocate within the business, identifying opportunities for digital innovation and recommending new initiatives.

About you:

To be successful in your application you'll need to have experience:

• Proven experience in digital marketing, project management, or website management.
• Strong knowledge of UX principles, website development, and digital tools.
• Experience with Google Analytics, SEO, and digital performance tracking.
• Ability to manage multiple projects, prioritise workflow, and meet deadlines.
• Excellent stakeholder management and collaboration skills.
• Strong analytical and problem-solving abilities, with a data-driven mindset.
• Familiarity with CRM systems, marketing automation, and customer journey mapping.

What we offer:

Our package is made up of basic salary plus a variable incentive. We also offer 25 days holiday in addition to standard UK Bank holidays, income protection, a contributory pension, maternity, paternity sick pay schemes, staff discounts and more.

Diversity and inclusion:

We welcome each and everyone of the differences that make our people intrinsically unique and able to contribute to the growth and success of our organisation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work.