At a Glance
- Tasks: Lead the Front of House team and enhance guest experiences in a boutique hotel.
- Company: Charming independent boutique hotel in Brighton with a unique personality.
- Benefits: Competitive salary, growth opportunities, and a vibrant work environment.
- Other info: Join a close-knit team with plenty of room for personal and professional growth.
- Why this job: Be at the forefront of hospitality and create memorable experiences for guests.
- Qualifications: Experience in hotel management and a passion for exceptional guest service.
The predicted salary is between 30000 - 40000 € per year.
I am currently recruiting for a hands-on Front of House Manager to join a beautifully designed independent boutique hotel in Brighton. This is a fantastic opportunity for somebody who loves guest interaction, thrives within a personalised hospitality environment and enjoys being heavily involved in the day-to-day operation rather than simply managing from behind a desk.
You will be responsible for overseeing reception and guest relations whilst supporting the wider hotel operation across reservations, breakfast service, bar service and overall guest experience.
The ideal candidate will come from a boutique hotel or luxury hospitality background and be confident leading from the front within a small close-knit team.
The role will involve:
- Managing the guest journey from enquiry through to departure
- Overseeing daily Front of House operations
- Leading and motivating the FOH team
- Handling guest requests and service recovery professionally
- Supporting reservations and direct bookings
- Maintaining exceptional standards throughout the hotel
- Working closely with ownership to help drive consistency and guest satisfaction
What we are looking for:
- Previous hotel Front of House management or senior supervisory experience
- Strong organisational and communication skills
- Warm, personable and professional approach
- Hands-on mentality with strong attention to detail
- Passion for boutique hospitality and guest experience
This is a brilliant opportunity to join a respected independent hotel with genuine personality, autonomy and massive room for growth as the business continues to evolve. Salary dependent on experience.
Apply below or send your CV directly to: lucy@baxendalemason.co.uk
Front of House Manager Boutique Hotel in Brighton employer: Baxendale Mason
Join a vibrant and independent boutique hotel in Brighton, where your passion for personalised hospitality will shine. As a Front of House Manager, you'll enjoy a supportive work culture that values guest interaction and teamwork, alongside ample opportunities for professional growth in a beautifully designed environment. With a focus on exceptional service and a commitment to employee development, this role offers a unique chance to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager Boutique Hotel in Brighton
✨Tip Number 1
Get to know the hotel inside out! Before your interview, spend some time researching the boutique hotel scene in Brighton. Familiarise yourself with their unique offerings and guest experiences. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your people skills! As a Front of House Manager, you'll be interacting with guests constantly. Role-play common scenarios with friends or family to boost your confidence in handling guest requests and service recovery. The more comfortable you are, the better you'll shine in the interview!
✨Tip Number 3
Show off your leadership style! Think about examples from your past experience where you've led a team or improved guest satisfaction. Be ready to share these stories during your interview to demonstrate how you can motivate and inspire the FOH team at the hotel.
✨Tip Number 4
Apply through our website! We want to make it easy for you to land this amazing opportunity. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows your enthusiasm for joining our close-knit team!
We think you need these skills to ace Front of House Manager Boutique Hotel in Brighton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how it drives your approach to guest interactions.
Tailor Your CV:Make sure your CV is tailored specifically for this role. Highlight your previous experience in boutique hotels or luxury hospitality, and focus on the skills that match what we’re looking for, like strong communication and organisational abilities.
Be Specific About Your Experience:In your cover letter, be specific about your past roles and how they relate to managing Front of House operations. Share examples of how you've handled guest requests or led a team, as this will show us you’re ready to hit the ground running.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Baxendale Mason
✨Know the Hotel Inside Out
Before your interview, make sure you research the boutique hotel thoroughly. Familiarise yourself with its unique features, guest reviews, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and guest experience.
✨Showcase Your Guest Interaction Skills
As a Front of House Manager, guest interaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for guests. Highlight your ability to handle requests and resolve issues effectively, as this will demonstrate your hands-on approach and commitment to exceptional service.
✨Emphasise Team Leadership
Since the role involves leading a small team, be ready to discuss your leadership style. Share specific instances where you motivated your team or improved team dynamics. This will illustrate your capability to lead from the front and create a positive work environment.
✨Prepare Questions About Operations
Think of insightful questions to ask about the hotel's operations and guest experience strategies. This shows that you’re not just interested in the role but are also keen on contributing to the hotel's success. It’s a great way to engage with the interviewers and demonstrate your proactive mindset.
