At a Glance
- Tasks: Lead customer journey research and turn insights into actionable strategies.
- Company: Join VML, a dynamic WPP company in the heart of London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a creative team driving innovation in customer experience.
- Why this job: Make a real impact on automotive experiences and shape customer journeys.
- Qualifications: Experience in CX research and strong collaboration skills required.
The predicted salary is between 50000 - 65000 £ per year.
VML, a WPP company, is seeking an experienced CX Researcher to join our Enterprise Solutions team in London. You will lead end-to-end customer journey research across automotive and service landscapes, synthesising insights into actionable recommendations for journey mapping and experience strategy.
Collaborating with CX Strategists, UX Designers, Product owners, and Analytics teams, you will drive data-informed improvements, prioritise opportunities by impact, and contribute to ongoing initiatives.
Automotive CX Researcher: End-to-End Journey Insights employer: Bav Group México
VML is an exceptional employer that champions creativity and collaboration, offering a dynamic work culture where innovation thrives. With a commitment to employee growth, VML provides ample opportunities for professional development and the chance to work with prestigious clients in a hybrid environment that fosters connection and flexibility. Located in vibrant cities like London, employees benefit from a diverse and inclusive atmosphere that values every individual's contribution, making it a rewarding place to build a meaningful career.
