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For Companies At a Glance
- Tasks: Monitor security incidents and provide top-notch customer service from our operations centre.
- Company: Join a fast-growing team at BauWatch, dedicated to innovative security solutions.
- Benefits: Enjoy competitive salary, overtime rates, 25 days holiday, and private medical insurance.
- Other info: Full training provided, with opportunities for career advancement in a dynamic environment.
- Why this job: Be part of an exciting growth phase while making a real difference in security.
- Qualifications: Experience with CCTV and strong problem-solving skills are essential.
The predicted salary is between 27500 - 29000 ÂŁ per year.
About the Role
Based within the BauWatch ARC Hayfield Business Park, Auckley, Doncaster, DN9 3FL and working within the fastâgrowing BauWatch Operations and ARC team, weâre looking for a Video Expert to join our expanding operations and fulfilment team. As a Video Expert, youâll work from the monitoring centre with the aim to support the monitoring and response of security issues and incidents using a range of systems to provide a professional and efficient service to all responses following company procedures and using initiative. Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customerâfocused attitude is imperative!
Key Tasks
- Close communication with our customers and internal specialist departments
- Written and telephone correspondence with customers
- Creating and maintaining customer data
- Clarifying concerns or questions for the optimal processing of the customer order
- Resolving customer concerns or forwarding them to the relevant department
- Observing work instructions and the applicable customerâspecific regulations for our clients
- Analysis of the alarm triggers behaviour of our camera systems
- Processing technical tickets to optimise our security solutions
- Programming detection areas in the video analysis software
- Drawing new placement detection areas
- Tower function test daily
- Processing of âfalse reportâ faults
- Checking the placed towers, the day before
- Edit video material (only if required)
- Drawing of tower relocation by customer / BW 3 monthly check (Quality)
- Process returns
- Working across various systems and platforms (full training provided)
- Log and process customer queries
Whatâs On Offer
- Salary: ÂŁ27,500-29,000 per annum
- Competitive overtime rates
- Working pattern, 08:30-17:00 Monday to Friday
- 25 days holiday
- Inâhouse training, with external support as needed
- Opportunity to be part of an exciting time in the teamâs growth
- Workplace pension
- Private medical insurance on successful completion of probationary period
- Death in service benefit
- Electric car scheme
About You
- SC level or above Government security clearance (or willing to obtain this upon appointment to role)
- Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
- Competent working knowledge of Word, Excel and all other Microsoft applications.
- Experience of CCTV cameras and the security industry
- Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality
- Problem solve using the most efficient & effective way
- Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others
- Able to carry out your own work properly and solve problems without supervision from others
- Listens to the wishes and needs of the customer and adapt working method accordingly.
- Prioritise service and client satisfaction
- Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others
- Ability to âmuck inâ as part of a fastâgrowing team with an âall handsâon deckâ approach
Video Expert in Doncaster employer: Bauwatch
Contact Detail:
Bauwatch Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Video Expert in Doncaster
â¨Tip Number 1
Get to know the company inside out! Research BauWatch and their operations, especially how they handle security issues. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers and internal teams, being able to express yourself clearly is key. Try role-playing scenarios with friends or family to boost your confidence.
â¨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to share these during interviews to demonstrate your ability to handle challenges effectively.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre proactive and keen on joining the team at BauWatch.
We think you need these skills to ace Video Expert in Doncaster
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Video Expert role. Highlight your experience with CCTV systems and customer service, as these are key to what weâre looking for. Show us how your skills align with our needs!
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and internal teams, itâs important to demonstrate your interpersonal skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! In your application, share examples of how youâve tackled challenges in previous roles. This will show us that you can handle the fast-paced environment we thrive in.
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the role. Plus, itâs super easy to do!
How to prepare for a job interview at Bauwatch
â¨Know Your Tech
Familiarise yourself with the latest CCTV technology and video analysis software. Be ready to discuss your experience with these systems, as well as any troubleshooting you've done in the past. This will show that you're not just a candidate, but a knowledgeable asset.
â¨Customer Focus is Key
Since this role emphasises customer satisfaction, prepare examples of how you've handled customer queries or resolved issues in previous jobs. Highlight your communication skills and how you adapt to meet customer needsâthis will resonate well with the interviewers.
â¨Show Your Problem-Solving Skills
Think of specific instances where you've had to analyse a situation, determine the root cause, and implement a solution. Being able to articulate your thought process will demonstrate your analytical abilities and readiness for the challenges of the role.
â¨Be Ready to Adapt
This position requires flexibility and the ability to work in a fast-paced environment. Prepare to discuss times when you've successfully adapted to changes in your work or team dynamics. This will illustrate your 'all hands-on deck' approach and fit with their growing team.