At a Glance
- Tasks: Monitor security systems and respond to incidents in a fast-paced environment.
- Company: Join BauWatch, Europe's leading mobile video surveillance provider, expanding rapidly across 10 countries.
- Benefits: Enjoy flexible shifts, overtime bonuses, 25 days holiday, and private medical insurance after probation.
- Other info: Work in a collaborative culture that values diversity and encourages personal growth.
- Why this job: Be part of a dynamic team focused on innovation, customer satisfaction, and social responsibility.
- Qualifications: Customer service experience required; must be willing to obtain government security clearance.
The predicted salary is between 24000 - 36000 £ per year.
BauWatch UK – ARC (Alarm Receiving Centre) Operator
Based at Doncaster DN9 3FL
You’re ambitious, entrepreneurial, and open to new opportunities? Join us at BauWatch to provide leading-edge security solutions that give our customers peace of mind. Innovative and fast-growing, we’re the European leader in mobile video surveillance. Based in the Netherlands, Belgium, France, Spain, Italy, Poland, Germany, UK & Ireland.
Together, we’ll make things happen! Join us on this exciting journey!
What to expect when you join?
When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.
We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.
We’re open to trying out new ideas and take responsibility to move projects forward.
We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!
About The Role
Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we’re looking for ARC Operators to join our expanding operations and fulfilment team.
As an ARC Operator, you’ll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative.
Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!
Key Tasks to Include:
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Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
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To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.
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Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
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Report all events and actions taken in a clear, legible, and accurate written format.
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Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
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Report equipment failure to maximise full operation of the system.
Complete formal write up of incidents into incident logs
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To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008
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To maintain information security in accordance with the Data Protection Act
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Perform any other duties that may be assigned relevant to your role.
About You
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Customer Service: Call centre or administration experience required
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SC level or above Government security clearance (or willing to obtain this upon appointment to role)
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Analyse: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
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Ability to use technology: Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry.
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Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
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Solution focused: Gets the problem fixed in the most efficient & effective way.
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Team player: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
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Independent: Able to carry out your own work properly and solve problems without supervision from others.
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Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
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Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
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Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach
What’s On Offer:
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This is a 24/7 operation role and will involve working mornings, afternoons, nights, weekends and Bank Holidays
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Shifts of 12 hours, 4 days on/4 days off between 00:00 – 24:00 hours.
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Holiday: 25 days per year plus statutory bank holidays
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Generous overtime and ARC shift allowance bonus
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Pension: Royal London occupational scheme (4% ER and 5% ER) – salary sacrifice option available
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PMI after successful completion of probation (6 months). Individual cover paid for by the company; family members can be added at a cost to the employee
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Death in service cover: 4 x annual salary
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Perkbox: retail discounts site, plus provision of points to spend by the company each month
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Annual social events – Summer and Christmas parties
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Learning and development opportunities through the BW Academy
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Employee referral scheme up to €1000
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Employee Assistance Programme (EAP) with Legal & General
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Opportunity to be part of an exciting time in the team’s growth
BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
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ARC Operator in Doncaster employer: Bauwatch
Bauwatch is an excellent employer for those looking to thrive in the construction industry, offering a collaborative work culture that prioritises teamwork and customer satisfaction. With a focus on employee growth, we provide ample opportunities for professional development and career advancement, all while being part of a dynamic team dedicated to delivering top-notch security solutions. Located in Norwich, our company also benefits from a vibrant local community that supports innovation and networking.
StudySmarter Expert Advice🤫
We think this is how you could land ARC Operator in Doncaster
✨Join Local Manufacturing Groups
Getting involved in local manufacturing groups or associations can seriously boost your visibility. These groups often have insider info on job openings and networking events, plus they help you connect with like-minded folks in the industry. Check out what's happening in your area!
✨Show Off Your Skills in Practical Spaces
Consider participating in workshops or open days at manufacturing companies. It's a great way to show off your hands-on skills in a real-world environment and can sometimes lead to job offers right on the spot. Keep an eye on announcements from local manufacturers for these opportunities!
✨Leverage the Power of Internships
While you're looking for full-time positions, don't underestimate the power of internships! Even if you don't see a direct role, securing an internship at a company can open doors to future jobs. Many manufacturing firms prefer to hire from their intern pool, so it's definitely worth considering.
✨Apply Directly Through Company Websites
When you find a role at a company you love, like Bauwatch, apply directly on their website. This way, you’re more likely to be noticed by the hiring team. Plus, showing that you took the time to seek out their application process highlights your genuine interest in the firm!
We think you need these skills to ace ARC Operator in Doncaster
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
Emphasise Teamwork and Communication:Working in manufacturing often means being part of a larger team. Highlight your experience in collaborative projects or environments where communication was key. Maybe you have experience with lean manufacturing principles? Talk about how you worked with your team to improve productivity and maintain quality.
Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Bauwatch specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
Use Concrete Examples of Your Achievements:When detailing your work experience, include measurable achievements that can demonstrate your impact. Whether it’s improving efficiency by a certain percentage or successfully leading a project, these specifics can make a huge difference. Numbers speak volumes in the manufacturing world!
How to prepare for a job interview at Bauwatch
✨Know Your Manufacturing Processes
Before you walk into the interview with Bauwatch, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
✨Showcase Your Problem-Solving Skills
Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Bauwatch value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
