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- Tasks: Monitor security systems and respond to incidents in a fast-paced environment.
- Company: Join BauWatch, Europe's leading mobile video surveillance provider, expanding rapidly across 10 countries.
- Benefits: Enjoy flexible shifts, overtime bonuses, 25 days holiday, and private medical insurance after probation.
- Why this job: Be part of a dynamic team focused on innovation, customer satisfaction, and social responsibility.
- Qualifications: Customer service experience required; must be willing to obtain government security clearance.
- Other info: Work in a collaborative culture that values diversity and encourages personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Based within the BauWatch ARC at Unit 5, Hayfield Business Park, Auckley, Doncaster DN9 3FL and working within the fast-growing BauWatch UK operations and ARC team, we’re looking for ARC Operators to join our expanding operations and fulfilment team.
As an ARC Operator, you’ll work from the monitoring centre to monitor and respond to security issues and incidents using a range of systems. To provide a professional and efficient service to all responses following company procedures and using initiative. Your role is key to delivering our brand promise of outstanding customer satisfaction and service, so a customer-focused attitude is imperative!
Key Tasks to Include:
- Operate and monitor all systems within the Alarm Receiving Centre and ensure that emergency alarm response activities are undertaken in accordance with company operating procedures, legislation, and Government guidance
- To monitor all systems within the control room in an efficient manner. Ensuring that all work is undertaken in compliance with the operating procedures, legislation, and codes of practice.
- Liaise with Police, other agencies, and members of staff to coordinate the appropriate emergency response in accordance with company procedures
- Report all events and actions taken in a clear, legible, and accurate written format.
- Provide efficient and courteous telephone answering service and deal efficiently with all enquiries.
- Report equipment failure to maximise full operation of the system. Complete formal write up of incidents into incident logs
- To adhere to all ARC rules and compliance with BS5979, BS8418 & ISO9001:2008
- To maintain information security in accordance with the Data Protection Act
- Perform any other duties that may be assigned relevant to your role.
About You
- Customer Service: Call centre or administration experience required
- SC level or above Government security clearance (or willing to obtain this upon appointment to role)
- Analyse: Ability to analyse available information, determine the root cause and establish the appropriate response and escalation to each incident
- Ability to use technology: Competent working knowledge of Word, Excel and all other Microsoft applications. Experience of CCTV cameras and the security industry.
- Quality-oriented: Committed to achieving and maintaining the intended quality. Strives for improvement. Convinces others of the importance of quality.
- Solution focused: Gets the problem fixed in the most efficient & effective way.
- Team player: Excellent interpersonal skills who promotes mutual communication and relationships. Shares information smoothly with others. Supports others.
- Independent: Able to carry out your own work properly and solve problems without supervision from others.
- Customer focus: Listens to the wishes and needs of the customer and adapt working method accordingly. Prioritise service and client satisfaction.
- Flexibility: Can easily adapt to a changing environment, working methods, working hours, tasks, responsibilities and behaviours of others.
- Friendly: Ability to ‘muck in’ as part of a fast-growing team with an ‘all hands-on deck’ approach
What to expect when you join?
When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same.
We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow.
We’re open to trying out new ideas and take responsibility to move projects forward.
We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect everyone. We have fun working together too!
What’s On Offer:
- This is a 24/7 operation role and will involve working mornings, afternoons, nights, weekends and Bank Holidays
- Shifts of 12 hours, 4 days on/4 days off between 00:00 – 24:00 hours.
- Overtime and shift bonuses
- 25 days holiday
- In-house training, with external support as needed
- Opportunity to be part of an exciting time in the team’s growth
- Workplace Pension
- Electric Car Scheme
- Private Medical Insurance on successful completion of probationary period
- Death in Service Benefit
About us
BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance-services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets.
BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams present in the Netherlands, Germany, Belgium, France, Spain, Poland, Italy and the UK
BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).
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ARC Operator employer: Bauwatch
Contact Detail:
Bauwatch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ARC Operator
✨Tip Number 1
Familiarise yourself with the specific systems and technologies used in alarm receiving centres. Understanding how CCTV cameras and monitoring software work will give you a significant edge during interviews.
✨Tip Number 2
Highlight your customer service experience, especially if you've worked in call centres or similar environments. Be ready to share examples of how you've effectively handled customer inquiries or resolved issues.
✨Tip Number 3
Demonstrate your ability to analyse situations and respond appropriately. Prepare to discuss scenarios where you've had to assess information quickly and make decisions under pressure.
✨Tip Number 4
Show your flexibility and willingness to adapt to changing environments. Be prepared to talk about times when you've successfully adjusted to new tasks or responsibilities in a fast-paced setting.
We think you need these skills to ace ARC Operator
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ARC Operator position. Understand the key tasks and responsibilities, as well as the skills required. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in customer service, call centres, or administration. Mention specific instances where you demonstrated problem-solving skills, teamwork, and a customer-focused attitude, as these are crucial for the role.
Showcase Technical Skills: Since the role requires competence in Microsoft applications and familiarity with CCTV systems, be sure to mention any relevant technical skills or experiences. If you have worked with security technology before, provide examples of how you used it effectively.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the company. Discuss why you want to work at BauWatch and how you can contribute to their mission of providing outstanding customer satisfaction.
How to prepare for a job interview at Bauwatch
✨Show Your Customer Service Skills
As an ARC Operator, a customer-focused attitude is crucial. Be prepared to share examples from your previous experience that demonstrate your ability to handle customer inquiries efficiently and courteously.
✨Demonstrate Your Analytical Abilities
The role requires the ability to analyse information and determine appropriate responses. Prepare to discuss situations where you successfully identified problems and implemented effective solutions.
✨Familiarise Yourself with Relevant Technologies
Since the job involves monitoring various systems, having a good understanding of technology, especially CCTV and Microsoft applications, will be beneficial. Brush up on these tools and be ready to discuss your experience with them.
✨Emphasise Teamwork and Flexibility
BauWatch values collaboration and adaptability. Be ready to talk about how you've worked effectively in teams and adapted to changing environments or responsibilities in your past roles.
