Key Account Support Specialist in Northampton

As Key Account Support Specialist you will be responsible for managing and supporting high-value customers within the CCTV and security systems sector. You will focus on ensuring timely processing of orders from third-party systems, maintaining strong client relationships, and consistently meeting strict KPIs and service level agreements.

As a key point of contact for customers and other stakeholders, it’s important that you represent our brand values and work in the ‘BauWatch Way’.

• Customer Focus: Every member of the team must understand how their role impacts our customer and therefore our success.
• Entrepreneurial: The BauWatch story is defined by opportunity and growth. All of us should feel compelled to play our part in this journey with an entrepreneurial, exploratory and can-do mentality.
• Together: At BauWatch, we do things together. We’re team players and appreciate the value and importance of mutual respect.

Key Responsibilities:

• Act as the primary support contact for key/high-spend customers, ensuring a high level of service and responsiveness.
• Retrieve, process, and manage customer orders from third-party platforms accurately and within required timeframes.
• Monitor incoming orders and prioritise based on urgency, SLA requirements, and customer importance.
• Ensure all orders are processed in line with company procedures, pricing agreements, and stock availability.
• Liaise with internal departments (sales, logistics, technical support) to resolve order or delivery issues quickly.
• Proactively communicate with customers regarding order status, delays, or issues.
• Maintain accurate records of customer interactions, orders, and account activity.
• Identify opportunities to improve processes and enhance the customer experience.
• Support account managers with administrative tasks and reporting.

Job Requirements:

About You:

• Customer-focused with a proactive approach.
• Highly organised and detail-oriented.
• Able to work both independently and as part of a team.
• Problem-solver with a calm approach under pressure.
• Adaptable in a fast-paced environment.

Skills & Experience:

• Previous experience in a Plant & Tool Rental industry.
• Experience working with high-value or key accounts.
• Strong attention to detail and ability to manage high volumes of work under pressure.
• Excellent communication and relationship-building skills.
• Proficient in CRM/ERP systems and Microsoft Office.
• Ability to prioritise workload and meet strict deadlines.

Desirable (Not Essential):

• Knowledge of CCTV products, surveillance systems, or security industry standards.
• Experience with logistics or supply chain processes.

What to expect when you join?

When you join BauWatch, you step into an environment where the best services, high-tech security, intelligent data, and process improvement all come together—a dynamic world in which no day is the same. We’re international, down-to-earth, entrepreneurial, inquisitive, keen to learn and continuously looking for opportunities to improve and grow. We’re open to trying out new ideas and take responsibility to move projects forward. We want to contribute to a future worth living by building a sustainable business. We’re working hard to become a fully circular organization with a focus on sustainability and diversity. In our teams, everybody counts, and we include, value, and respect each individual. We have fun working together too!

Package & Benefits:

• Hours: 37.5 per week.
• Holiday: 25 days annual leave + Bank Holidays.
• Training: In-house support and external development opportunities.
• Pension: Royal London.
• Retail Discount Platform.
• Death in Service.
• Private Medical Insurance on successful probation.
• In-house training, with external support as needed.

About us: BauWatch Group is the European leader in temporary security solutions and has grown rapidly over the past 10 years with a current year-over-year growth around 30% p.a. As Europe’s #1 in the industry, we provide monitored surveillance services to customers primarily in the construction and civil engineering industry by combining our ruggedized monitoring towers, our own in-house software and our leading end-to-end operations (incl. service and logistics) with remote monitoring to protect our customers’ assets. BauWatch has disrupted the market for temporary security, which we still see as blue-ocean opportunity in most European countries. Backed by a leading purpose-driven investor and with teams present in the Netherlands, Germany, Belgium, France, Spain, Poland, Italy and the UK.

Are you interested? Quickly apply by submitting a short cover letter (incl. salary expectations) and your CV. If you have any questions, please don’t hesitate to reach out as well at recruitment@bauwatch.com.

Equal Opportunities: BauWatch is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics).