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- Tasks: Visit customers to fix appliance issues and ensure their satisfaction.
- Company: Join a leading team with three incredible brands.
- Benefits: Competitive salary, bonuses, staff discounts, and a great pension scheme.
- Why this job: Enjoy autonomy, make a difference, and grow your career in a supportive environment.
- Qualifications: Strong communication skills and a valid driving licence required.
- Other info: In-house training provided to help you excel in your role.
The predicted salary is between 28400 - 32400 £ per year.
Join us as a Field Service Engineer for the most competitive benefits package in the industry, autonomy over your work and the satisfaction of helping customers in need.
As a Field Service Engineer, you will be visiting customers in their homes across East London and the surrounding areas, fixing any appliance issues to get them up and running again. You will manage your time through the day, keeping customers and colleagues updated on your progress and maintaining stock levels in your van.
A full, valid driving licence is required. For upselling our products, you will be rewarded with bonus incentives on the products you sell. You should be organised, have strong communication skills, and be dedicated to finding the best outcome for the customer.
Ideally, we would like experience as a White Goods Engineer. However, what we really need is self-motivation and strong technical and customer service skills. Our City and Guilds-assured in-house training and support has been designed to prepare you to deliver excellent service to our customers.
Industry-leading benefits:- £33,903 per annum starting salary if you do not have White Goods/Domestic Appliance experience, with the opportunity to earn £38,423 once fully trained and meeting minimum requirements.
- £38,423 per annum starting salary if you have a minimum of 6 months recent White Goods Engineering experience.
- Up to £6,962 London Allowance.
- Bonus potential of up to £2,500 per annum.
- Enhanced rate over time.
- Up to 6% pension contribution.
- Brilliant staff discounts on products and a range of retailers, entertainment, and days out.
The ability to lift and manoeuvre heavy objects, work in restricted spaces, regularly engage hand dexterity and colour vision are considered central requirements. Offers of employment are subject to testing to ensure that candidates can comply with the basic health and safety requirements of the role; this includes being able to distinguish between live, neutral and earth wires.
With the strength of our brands behind you, a culture of high performance that motivates you, and the freedom to drive your career your way, our shared ambition will inspire you and delight every customer.
Our commitment to diversity and inclusion helps ensure the ideas, perspectives, and experiences of all colleagues support a culture of learning and attract world-class talent. We welcome applications from all sections of the community and candidates will be equally assessed and selected based on objective criteria.
Field Service Engineer in London employer: Baumatic Ltd.
Contact Detail:
Baumatic Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in London
✨Tip Number 1
Get to know the company! Research their values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider info about job openings or even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to technical skills and customer service. Role-playing with a friend can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Field Service Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your technical know-how and customer service skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, and don’t forget to mention any specific experiences that relate to the job.
Show Off Your Communication Skills: As a Field Service Engineer, strong communication is key. In your application, demonstrate your ability to keep customers informed and engaged. Whether it’s through your writing style or examples of past interactions, let us see your skills in action!
Apply Through Our Website: We encourage you to apply directly through our website for the best experience. It’s super easy, and you’ll get all the info you need about the role and our company. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Baumatic Ltd.
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to white goods and domestic appliances. Familiarise yourself with common issues and solutions, as well as the brands you'll be working with. This will show your potential employer that you're not just a good communicator but also technically savvy.
✨Show Off Your Customer Service Skills
As a Field Service Engineer, you'll be interacting with customers regularly. Prepare examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to stay calm under pressure and your dedication to finding the best outcomes for customers.
✨Time Management is Key
Since you'll be managing your own schedule, be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific strategies you use to keep track of appointments and stock levels, as this will demonstrate your organisational skills.
✨Be Ready to Upsell
The role includes upselling products, so think about how you can approach this in a way that feels natural and beneficial to the customer. Prepare to discuss any previous sales experience and how you can leverage it to enhance customer satisfaction while also meeting sales targets.
