At a Glance
- Tasks: Manage our flagship store, ensuring exceptional service and visual merchandising standards.
- Company: Join the House of Baukjen, a leader in ethical fashion.
- Benefits: Enjoy discounts, employee support, and a cycle to work scheme.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a mission-driven team making a positive impact on fashion.
- Qualifications: Retail experience required; VM experience is a plus.
The predicted salary is between 29700 - 36300 £ per year.
- Job Type: Permanent
- Holidays:20 days per annum
At the House of Baukjen, we make a difference. You can too.
Home to two brands, Baukjen and Isabella Oliver – we create timeless, carefully crafted pieces that empower women. With a clear purpose, we are on a mission to put people and the planet at the heart of everything we do. We are looking to welcome like-minded people to join our family. Those who are passionate about change and hope to leave the world in a better place than it was found.
Being one of the highest scoring B Corps in the UK and Europe, we hold ourselves to high standards and ensure we uphold responsible and ethical practices, proving that fashion can be good. As the first fashion brand to receive a United Nations Climate Action Award, we want you to help us shape a future where sustainability is no longer a trend, but the new normal. Are you ready to shake up the fashion industry?
We’re excited to be welcoming a new addition into our retail team. Your responsibility will be to manage the day to day of our newest key location in Greater London, as well as occasional visits to other UK sites dependent on needs of the business. Ensuring our mats look spectacular and looking after our customers in delivering exceptional service, maximising sell through and increasing our sales per sq foot. Your contact points within the business will be primarily with the merchandising and retail / visual merchandising team and your feedback on store performance will be paramount for our weekly trade meetings.
What will you get from this role?
- An exciting opportunity to join two global Ethical and Responsible Fashion Brands.
- A chance to take on a new challenge and work in a fabulous and friendly team.
- An opportunity to enhance your personal development and grow within a well established company.
Benefits include
- Friends & family discount scheme.
- Employee support helpline.
- Cycle to work scheme.
Duties and responsibilities to include the following
- Daily management of our Greater London flagship concession. Ensuring VM standards are correctly represented / maintained and product commerciality stays current.
- Driving sales for the Baukjen concession; analysing daily / weekly sales data to identify trends, create actionable sales plans and convert foot traffic to exceed store revenue targets.
- Reporting on stock levels and operational management in key sites across the estate.
- Provide staff training with Ely’s / Morley’s staff to help educate and inform brand values and expectations.
- Build supportive relationships with the stores to ensure guidelines are implemented correctly in a timely manner.
- Collate store feedback and information for store reporting back to Head Office.
- Support the VM Manager with the seasonal brand guidelines set up in the flagship store.
- Provide support of store visits to our surrounding London portfolio in line with business requirements.
- Assist in store openings working with the VM Manager.
- Assist in ad hoc projects for Head Office.
We are looking for someone with the following attributes
- Previous retail experience required, VM experience is desirable but not essential.
- An expert on selling with a proven track record of driving and meeting sales targets.
- Willing to travel across London sites as well as the occasional visits to other parts of the UK.
- Excellent communication with a passion to provide outstanding client/customer service.
- Attention to detail, organisational, prioritisation and time management skills.
- Highly self-motivated with the ability to use initiative and multi-task.
- Exceptional interpersonal skills and a team player.
- Happy to work within a small team which has a big personality.
At House of Baukjen, we are committed to diversity and inclusion. We put people and the planet at the heart of everything we do, and that includes you. We would like to encourage everyone to apply for this position, regardless of gender identity, sexual orientation, race, religion, disability, or age.
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Retail / VM Assistant at Baukjen within Ely’s employer: Baukjen & Isabella Oliver (House of Baukjen)
At the House of Baukjen, we pride ourselves on being an exceptional employer that champions sustainability and ethical practices in the fashion industry. Located in the vibrant heart of Greater London, our team enjoys a supportive work culture that fosters personal development and collaboration, alongside benefits such as a friends and family discount scheme and a cycle to work initiative. Join us to be part of a passionate family dedicated to making a positive impact while thriving in a dynamic retail environment.
Contact Details:
Baukjen & Isabella Oliver (House of Baukjen) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail / VM Assistant at Baukjen within Ely’s
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Baukjen & Isabella Oliver (House of Baukjen), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Baukjen & Isabella Oliver (House of Baukjen)!
We think you need these skills to ace Retail / VM Assistant at Baukjen within Ely’s
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Baukjen & Isabella Oliver (House of Baukjen), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Baukjen & Isabella Oliver (House of Baukjen) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Baukjen & Isabella Oliver (House of Baukjen) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Baukjen & Isabella Oliver (House of Baukjen)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
