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- Tasks: Provide top-notch support to users and manage service requests efficiently.
- Company: Join Bauer Media Outdoor, a leader in the advertising industry.
- Benefits: Enjoy 33 paid holidays, healthcare cash plan, and a company pension scheme.
- Why this job: Kickstart your tech career while shaping the future of media.
- Qualifications: Customer service experience and a passion for technology are essential.
- Other info: Dynamic team environment with opportunities for growth across various tech teams.
The predicted salary is between 30000 - 42000 £ per year.
Technology is an integral part of the overall European operating model, where we value transparency, accountability, and focus on delivering value. Our goal is simple: Create tech that makes a difference - empower teams, delight customers, shape the media world of tomorrow. Come, be a part of our journey to redefine media!
Bauer Media Outdoor, a leader in the advertising world, boasts an impressive portfolio across 13 markets. Our mission is to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. Technology is at the heart of our operations, emphasizing transparency, accountability, and value.
The Service Desk Specialist's role is to be part of a team delivering a Best-in-Class service desk experience for our end-users. This includes actively managing end-user requests for assistance and dealing with service incidents within established SLAs. This role is the ideal entry point into the Tech team, and you could develop your career in many teams such as Networks, InfoSec, Business Intelligence, and Service Management. The Role is based in our London office; however, you may be required to travel to our other regional offices and depots.
As Service Desk Specialist, you are responsible for:
- Providing Level 1 and 2 support to end-user requests.
- Recognizing and escalating advanced or challenging service requests or incidents.
- Recording, tracking, and documenting the service desk incident process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Participating in Knowledge Transfer amongst colleagues.
- Contributing to knowledgebase articles on a regular basis.
- Using remote tools and diagnostic utilities to aid in troubleshooting.
- Researching solutions through the internal and external knowledge base as needed.
- Performing hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Carrying out any other tasks as reasonably requested by line management.
What we’re looking for:
- Knowledge & Experience
- Technical Foundations
- Customer service experience from any sector e.g. retail, hospitality, or another service desk role.
- Formal qualifications in IT such as Computer Science degree, CompTIA A+.
- Experience or knowledge of ITIL.
- Excellent troubleshooting and RCA skills.
- Experience with desktop operating systems, including Windows 11, MAC OS and Linux.
- Microsoft 365 (Outlook, Teams, SharePoint, OneDrive).
- Active Directory (user accounts, password resets).
- Basic Networking (DNS, DHCP, TCP/IP, VPN).
- Hardware & Software Troubleshooting.
- Mobile Device Support (iOS / Android).
- Service & Communication.
- Incident Management & Request Fulfilment.
- Troubleshooting & Problem Solving.
- Clear Verbal & Written Communication.
- Ticket Handling & Prioritisation.
- Working to SLAs.
Tools & Platforms
- Ticketing Systems (Jira Software, HaloITSM).
- Remote Support Tools (TeamViewer, RDP).
- Knowledge Base / Documentation.
Personal Attributes
- Customer service experience.
- Experience working in a team-oriented, collaborative environment.
- Ability to present ideas in user-friendly, business-friendly, and technical language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Curious, proven analytical and problem-solving abilities.
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
Out-of-home advertising is a well-established medium undergoing a digital revolution, and one we believe we are uniquely positioned to capture. You will be at the forefront of this journey, working with your peers to lead the way. As part of this you will get to grow and learn by working with the latest tech, joining with innovative partners, and working with great colleagues on a day-to-day basis. You will have influence and you will have the opportunity to create something you will feel proud of.
The package will also include:
- 33 paid holidays inc bank holidays.
- Company Pension Scheme paid up to 8%.
- Healthcare Cash Plan.
- Life Insurance and group income protection scheme.
- Cycle to work scheme.
Service Desk Specialist in London employer: Bauer Media Outdoor
Contact Detail:
Bauer Media Outdoor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach! Research the company and its culture, then align your skills and experiences with what they value. This shows you're not just another applicant but genuinely interested in being part of their journey.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining our team and ready to dive into the tech world with us.
We think you need these skills to ace Service Desk Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Desk Specialist role. Highlight any customer service experience and technical skills that align with what we’re looking for.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about technology and how you can contribute to our mission. Be genuine and let your personality shine through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing your analytical and troubleshooting abilities in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Bauer Media Outdoor
✨Know Your Tech Basics
Brush up on your knowledge of desktop operating systems like Windows 11, MAC OS, and Linux. Be ready to discuss your experience with Microsoft 365 and basic networking concepts like DNS and DHCP. This will show that you have the technical foundations needed for the Service Desk Specialist role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences in customer service, whether in retail or hospitality. Highlight how you handled challenging situations and resolved issues effectively. This will demonstrate your ability to provide a Best-in-Class service desk experience.
✨Familiarise Yourself with Incident Management
Understand the incident management process and be ready to discuss how you would handle service requests and incidents. Familiarity with ticketing systems like Jira Software or HaloITSM can give you an edge, so consider mentioning any relevant experience you have.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to troubleshoot a hypothetical issue. Practice articulating your thought process clearly and logically. This will showcase your analytical skills and ability to work under pressure, which are crucial for the role.
