At a Glance
- Tasks: Provide 1st line support for digital advertising systems and troubleshoot issues.
- Company: Join Bauer Media Outdoor, a leading and friendly media company.
- Benefits: Enjoy a competitive salary, 25 days holiday, and private medical cover.
- Other info: Flexible shifts, social events, and a commitment to inclusivity.
- Why this job: Be part of a dynamic team making an impact in the media industry.
- Qualifications: Good communication skills and IT support experience preferred.
The predicted salary is between 25000 - 30000 £ per year.
Who are we?
Bauer Media Outdoor are a leading Out of Home media owner, operating more than 33,000 digital advertising sites nationwide.
We are a friendly and culture led company who value and support our employees to be the best they can be.
We also care about the communities we work with and the environment too.
About The Role
We are now looking for a Helpdesk Operator to join our Support team at Bauer Media Outdoor Technic team based in Bolton.
BMOT is our manufacturing line of business, dedicated to the design and production of our digital advertising screens.
This is a hands‑on role where you'll be responsible for providing 1st line and telephone support for our customers across the UK and Europe to problem diagnosis, fault logging and bug reporting.
Working as part of a team, you will help achieve daily and weekly targets while maintaining high standards of quality.
What will I be doing?
- General Support for Remote Device Monitoring systems
- Investigating sign issues flagged up by our monitoring systems
- Liaising with on‑site maintenance engineers to resolve issues
- Requesting Maintenance visits from relevant maintenance contractors
- Issuing RMA numbers and RMA paperwork for faulty signs / parts
- General digital signage support phone calls (incoming & outgoing)
- Co‑ordinating Annual Maintenance Visits to all signs
- Producing Daily, Weekly and Monthly Reports of support activity
- Bug reporting - notifying manager of any bugs on the systems or signs
What We're Looking For
- Excellent Phone Manner
- Professional
- Reliable
- Flexible for shifts
- Good attention to detail
- Good communication
- IT Support experience a big help
What's in it for you?
- Competitive Salary
- 25 days plus bank holidays
- This role operates on a rotational shift pattern, covering Early (6:00am-2:00pm), Mid (8:00am-4:00pm), Late (10:00am-6:00pm), and Weekend (6:00am-6:00pm) shifts.
The role includes weekend working, with Fridays worked from home
- Bonus scheme based on company and individual targets
- Standard workplace pension - matched at 5%
- Full Private Medical Cover
- Employee Assistant Programme
- Free parking with electric charging points
- Social events and activities
At Bauer Media Outdoor, we are committed to treating everyone with fairness and respect, regardless of their race, gender, age, ethnicity, background, sexual orientation, disability, or any other differences.
We work hard to foster an inclusive environment, a place you can be yourself.
We support reasonable adjustment requests from candidates and employees.
If you're interested in joining us to shape the future of out-of-home media, we'd love to hear from you.
If you need this job description in another format or need any adjustments for your application/interview process, please let us know at careers-uk@bauermediaoutdoor. com
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Helpdesk Operative in Bolton employer: Bauer Media Outdoor UK
Bauer Media Audio is an exceptional employer, offering a dynamic and collaborative work culture that prioritises innovation and employee growth. As part of a new in-house software development hub in Manchester, you'll have the opportunity to shape the future of audio platforms while benefiting from extensive training, flexible working arrangements, and a commitment to inclusivity. Join us to make a real impact on millions of listeners across Europe, all while being supported in your professional development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operative in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bauer Media Outdoor UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bauer Media Outdoor UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Operative in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bauer Media Outdoor UK:Your cover letter is your chance to shine! Tell us why you want to work at Bauer Media Outdoor UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bauer Media Outdoor UK!
How to prepare for a job interview at Bauer Media Outdoor UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
