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- Tasks: Provide IT support and troubleshoot issues for colleagues across Bauer's UK businesses.
- Company: Join Bauer Media, a leading audio and publishing business with a focus on impactful content.
- Benefits: Enjoy 25 days holiday, flexible working, and access to internal training through Bauer Academy.
- Why this job: Be part of a supportive team that values curiosity, collaboration, and a fun work environment.
- Qualifications: Experience in IT support, knowledge of Windows and ticketing systems, plus great communication skills.
- Other info: Hybrid working model with 2 days in the office and 3 days from home.
The predicted salary is between 28800 - 43200 ÂŁ per year.
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Are you passionate about delivering outstanding IT support with a strong team spirit and a can-do attitude?
Ready to join a company where culture and growth go hand in hand?
Weâre looking for an IT Service Desk Analyst to join our growing team at Bauer Media.
This is more than just a service desk role â itâs a chance to be part of a supportive, down-to-earth team thatâs keeping the UKâs leading audio and publishing business running smoothly. Whether youâre early in your IT journey or already have experience under your belt, this could be your next big step.
Job Purpose:
As an IT Service Desk Analyst, youâll be the first point of contact for colleagues across Bauerâs UK businesses â helping them with everything from logins and laptops to mailboxes and Microsoft Teams. Youâll troubleshoot issues, resolve problems efficiently, and provide a consistently friendly, solution-focused service.
Our Team:
Youâll be joining a close-knit team of six analysts in our Peterborough office. What unites us is our commitment to supporting each other and getting the job done. We believe in curiosity, collaboration, and having a laugh while we work â and weâre looking for someone who can bring the same energy. We want someone who adds value and isnât afraid to roll their sleeves up.
Working Pattern / Location:
- Hybrid working: 2 days a week in our Peterborough office (everyone is in on Wednesdays) 3 days working from home
(Occasionally you may be asked to help cover holidays/sickness, so a flexible mindset is a plus)
Key Responsibilities:
- Deliver 1st and 2nd line support via phone, email, ticketing and chat systems
- Log and manage support tickets using ServiceNow
- Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory and Office 365
- Support new starters with set-ups including laptops, accounts, permissions and more
- Stay curious and proactive in solving both common and unfamiliar problems
What Weâre Looking For
Must-haves:
- Experience in a service desk or IT support role
- Hands-on knowledge of Windows, Exchange, Azure, and Active Directory
- Experience working with ticketing systems (e.g. ServiceNow)
- Great communication and customer service skills plus strong attention to detail
- Team player mindset and a desire to go above and beyond
- A flexible, solutions-focused attitude â no âthatâs not my jobâ thinking
Nice-to-haves:
- Basic Mac troubleshooting knowledge
- Experience creating or managing mailboxes
- Exposure to hybrid or remote IT support setups
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europeâs largest Publishers. From womenâs and celebritiesâ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France â both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich peopleâs everyday lives.
Whatâs in it for you
- Youâll have 25 days holiday, bank holidays & 2 volunteer days to use.
- Your development matters, so access to our internal training provider â Bauer Academy, is a huge win.
- We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
- Youâll have the opportunity for flexible working.
- And much more! Find the full details of our benefits here
We are an international employer and equal opportunities are important to us. That\’s why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.
If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.
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IT Service Desk Analyst employer: Bauer Media Group
Contact Detail:
Bauer Media Group Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land IT Service Desk Analyst
â¨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as ServiceNow, Windows, Azure, and Active Directory. Having hands-on experience or even a basic understanding of these systems will help you stand out during the interview.
â¨Tip Number 2
Showcase your communication skills by preparing to discuss how you've effectively resolved IT issues in the past. Be ready to share specific examples that highlight your customer service abilities and your team player mindset.
â¨Tip Number 3
Research Bauer Media Group and its culture before your interview. Understanding their values and how they prioritise teamwork and support can help you align your responses to demonstrate that you're a good fit for their close-knit team.
â¨Tip Number 4
Be prepared to discuss your flexibility and willingness to take on various tasks. Since the role may require covering for colleagues during holidays or sickness, showing that you have a proactive and adaptable attitude will be beneficial.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your hands-on knowledge of Windows, Exchange, Azure, and Active Directory, as well as any experience with ticketing systems like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding IT support. Mention your team player mindset and your flexible, solutions-focused attitude. Share specific examples of how you've gone above and beyond in previous roles.
Showcase Communication Skills: Since great communication and customer service skills are essential for this role, consider including examples in your application that demonstrate your ability to communicate effectively with colleagues and resolve issues efficiently.
Highlight Your Curiosity: Bauer Media values curiosity and proactivity. In your application, mention instances where youâve taken the initiative to solve problems or learn new technologies, showcasing your eagerness to grow within the IT field.
How to prepare for a job interview at Bauer Media Group
â¨Show Your Passion for IT Support
Make sure to express your enthusiasm for delivering outstanding IT support. Share examples of how you've gone above and beyond in previous roles to help colleagues, as this aligns with the company's culture of teamwork and a can-do attitude.
â¨Demonstrate Technical Knowledge
Be prepared to discuss your hands-on experience with Windows, Azure, Exchange, and Active Directory. You might be asked to troubleshoot a common issue during the interview, so brush up on your technical skills and be ready to showcase your problem-solving abilities.
â¨Emphasise Team Spirit
Since the role involves working closely with a small team, highlight your ability to collaborate and support others. Share anecdotes that illustrate your team player mindset and how you contribute to a positive work environment.
â¨Prepare for Flexibility Questions
Given the hybrid working model, be ready to discuss your flexibility and adaptability. Think of examples where you've successfully managed remote support or adjusted to changing circumstances, as this will demonstrate your readiness for the role's demands.
