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- Tasks: Provide IT support and troubleshoot issues for colleagues across Bauer's UK businesses.
- Company: Bauer Media Group is a leading media business creating content that matters to millions across Europe.
- Benefits: Enjoy 25 days holiday, flexible working, and access to internal training through Bauer Academy.
- Why this job: Join a supportive team where curiosity and collaboration thrive in a fun work environment.
- Qualifications: Experience in IT support, knowledge of Windows and ticketing systems, plus great communication skills.
- Other info: Hybrid working model with 2 days in the office and 3 days from home.
The predicted salary is between 30000 - 42000 £ per year.
Information Technology Service Desk Analyst
Join to apply for the Information Technology Service Desk Analyst role at Bauer Media Group
Information Technology Service Desk Analyst
Join to apply for the Information Technology Service Desk Analyst role at Bauer Media Group
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Direct message the job poster from Bauer Media Group
Talent Partner @ Bauer Media Group I Strong advocate for positive candidate experiences, inclusive hiring practices and putting PEOPLE first!
Are you passionate about delivering outstanding IT support with a strong team spirit and a can-do attitude?
Ready to join a company where culture and growth go hand in hand?
We’re looking for an IT Service Desk Analyst to join our growing team at Bauer Media.
This is more than just a service desk role – it’s a chance to be part of a supportive, down-to-earth team that’s keeping the UK’s leading audio and publishing business running smoothly. Whether you’re early in your IT journey or already have experience under your belt, this could be your next big step.
Job Purpose:
As an IT Service Desk Analyst, you’ll be the first point of contact for colleagues across Bauer’s UK businesses – helping them with everything from logins and laptops to mailboxes and Microsoft Teams. You’ll troubleshoot issues, resolve problems efficiently, and provide a consistently friendly, solution-focused service.
Our Team:
You’ll be joining a close-knit team of six analysts in our Peterborough office. What unites us is our commitment to supporting each other and getting the job done. We believe in curiosity, collaboration, and having a laugh while we work – and we’re looking for someone who can bring the same energy. We want someone who adds value and isn’t afraid to roll their sleeves up.
Working Pattern / Location:
- Hybrid working: 2 days a week in our Peterborough office (everyone is in on Wednesdays) 3 days working from home
(Occasionally you may be asked to help cover holidays/sickness, so a flexible mindset is a plus)
Key Responsibilities:
- Deliver 1st and 2nd line support via phone, email, ticketing and chat systems
- Log and manage support tickets using ServiceNow
- Troubleshoot technical issues across Windows, Azure, Exchange, Active Directory and Office 365
- Support new starters with set-ups including laptops, accounts, permissions and more
- Stay curious and proactive in solving both common and unfamiliar problems
What We’re Looking For
Must-haves:
- Experience in a service desk or IT support role
- Hands-on knowledge of Windows, Exchange, Azure, and Active Directory
- Experience working with ticketing systems (e.g. ServiceNow)
- Great communication and customer service skills plus strong attention to detail
- Team player mindset and a desire to go above and beyond
- A flexible, solutions-focused attitude – no “that’s not my job” thinking
Nice-to-haves:
- Basic Mac troubleshooting knowledge
- Experience creating or managing mailboxes
- Exposure to hybrid or remote IT support setups
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.
What’s in it for you
- You’ll have 25 days holiday, bank holidays & 2 volunteer days to use.
- Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
- We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
- You’ll have the opportunity for flexible working.
- And much more! Find the full details of our benefits here
We are an international employer and equal opportunities are important to us. That\’s why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.
If you have any feedback regarding our UK recruitment process, please email careershub@bauermedia.co.uk we would love to hear from you.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Media Production and Broadcast Media Production and Distribution
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Information Technology Service Desk Analyst employer: Bauer Media Group
Contact Detail:
Bauer Media Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk Analyst
✨Tip Number 1
Familiarise yourself with the tools and technologies mentioned in the job description, such as Windows, Azure, Exchange, and Active Directory. Having hands-on experience or even a basic understanding of these systems will give you an edge during discussions.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues in the past. Be ready to discuss specific scenarios where your communication and problem-solving abilities made a difference.
✨Tip Number 3
Engage with the company culture by researching Bauer Media Group's values and mission. During your interactions, express how your personal values align with theirs, especially regarding teamwork and a positive work environment.
✨Tip Number 4
Be proactive in your approach by asking insightful questions about the team dynamics and the challenges they face. This not only shows your interest but also demonstrates your willingness to contribute positively to the team.
We think you need these skills to ace Information Technology Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support and service desk roles. Emphasise your hands-on knowledge of Windows, Exchange, Azure, and Active Directory, as well as any experience with ticketing systems like ServiceNow.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding IT support. Mention your team player mindset and willingness to go above and beyond, aligning with Bauer Media Group's values of curiosity and collaboration.
Showcase Communication Skills: Since great communication and customer service skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with colleagues and resolve issues efficiently.
Highlight Flexibility and Problem-Solving: Bauer Media Group values a flexible, solutions-focused attitude. In your application, share instances where you've successfully tackled both common and unfamiliar problems, showcasing your proactive approach to IT support.
How to prepare for a job interview at Bauer Media Group
✨Show Your IT Knowledge
Make sure to brush up on your knowledge of Windows, Azure, Exchange, and Active Directory. Be prepared to discuss your hands-on experience with these technologies, as they are crucial for the role.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with colleagues, highlight your communication skills and any previous customer service experience. Share examples of how you've successfully resolved issues in the past.
✨Emphasise Team Spirit
Bauer Media values a collaborative environment, so be ready to talk about your experiences working in teams. Mention how you support your colleagues and contribute to a positive team atmosphere.
✨Be Flexible and Proactive
The job requires a flexible mindset, especially with hybrid working. Discuss your adaptability and willingness to take on various tasks, even those outside your usual responsibilities, to show that you're a solutions-focused candidate.
