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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and close deals over the phone.
- Company: Join Bauer Media, a leading media business with a focus on impactful content.
- Benefits: Enjoy 28 days holiday, flexible working, and access to professional development.
- Why this job: Be the first point of contact and drive revenue in a dynamic team.
- Qualifications: Experience in high-volume calls and familiarity with CRM systems preferred.
- Other info: Hybrid role with opportunities for career growth in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
This is a newly formed, high-energy team of three dedicated specialists responsible for the initial "speed-to-lead" response for HitsRadioAdvertising.co.uk and other inbound sources. Acting as the commercial engine room, this team bridges the gap between high-volume transactional sales and strategic field sales.
The Difference you will make
The Customer Engagement Executive/Consultant plays a pivotal role in Bauer Media's new commercial hybrid team. The primary purpose of this role is to act as the first point of contact for all inbound commercial leads, ensuring rapid response and maximizing revenue conversion.
Your role
- Take ownership of all inbound inquiries from HitsRadioAdvertising.co.uk, negotiate pricing and closing deals directly over the phone.
- Manage the full sales cycle for smaller commercial opportunities (campaigns under £5k).
- Identify "High Value" opportunities (campaigns over £5k), booking confirmed appointments for Field Sales.
- Maintain records within the CRM system ensuring leads are correctly categorized.
- Work with the Field Sales team to ensure a seamless client handover experience.
The Skills you will bring
- Experience in high-volume call environments.
- Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
- Understanding of the media/advertising landscape or B2B sales is highly advantageous.
Working Pattern/Location
This is a full-time role Monday to Friday, between 9am – 5.30pm with flexible working hours. It is also a Hybrid role that supports a balance of working from home and one of our offices in either Manchester (Castle Quays) or London (5 min walk from Euston Station).
About Bauer Media Group
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe's largest Publishers. From women's and celebrities' magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people's everyday lives.
What's in it for you
- You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
- Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
- We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
- You’ll have the opportunity for flexible working.
- And much more!
We are an international employer and equal opportunities are important to us. That’s why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin colour, disability in our house. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing careershub@bauermedia.co.uk.
We are actively recruiting for this position, so the job advert may close earlier than expected.
Customer Engagement Executive in London employer: Bauer Media Group Heinrich Bauer Verlag KG
Contact Detail:
Bauer Media Group Heinrich Bauer Verlag KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive in London
✨Tip Number 1
Get to know the company inside out! Research Bauer Media, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Since you'll be handling inbound inquiries and negotiating deals, make sure you can confidently talk about your skills and how they align with the role. Role-play with a friend or use our resources to sharpen your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s an interview or a casual chat, send a thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Customer Engagement Executive in London
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to fit the Customer Engagement Executive role. Highlight your experience in high-volume call environments and any familiarity with CRM systems, as these are key to what we’re looking for.
Showcase Relevant Experience: Use specific examples from your past roles that demonstrate your skills in sales and customer engagement. We love seeing how you've successfully managed inquiries or closed deals in the past!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Bauer Media.
How to prepare for a job interview at Bauer Media Group Heinrich Bauer Verlag KG
✨Know Your Stuff
Familiarise yourself with Bauer Media and its offerings. Understand the media landscape, especially in advertising and B2B sales. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Makes Perfect
Since this role involves a lot of phone communication, practice your pitch! Role-play with a friend or family member to get comfortable negotiating prices and closing deals. The more you practice, the more natural it will feel during the interview.
✨Showcase Your CRM Skills
Be ready to discuss your experience with CRM systems like Salesforce or Microsoft Dynamics. Prepare examples of how you've used these tools to manage leads and improve sales processes. This will demonstrate your ability to hit the ground running.
✨Highlight Your Team Spirit
This position is part of a hybrid team, so emphasise your ability to work collaboratively. Share examples of how you've successfully worked with others in high-pressure environments, ensuring a seamless client experience from inquiry to handover.
