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For Companies At a Glance
- Tasks: Be the go-to person for listener inquiries and provide top-notch support across various platforms.
- Company: Join a leading media company in vibrant Greater London.
- Benefits: Enjoy flexible working hours and a range of awesome employee perks.
- Why this job: Make a difference by enhancing listener experiences and resolving their issues.
- Qualifications: 1-3 years in customer service and familiarity with helpdesk systems like Zendesk.
- Other info: Great opportunity for growth in a dynamic and supportive environment.
The predicted salary is between 30000 - 42000 £ per year.
A leading media company in Greater London seeks a Customer Support Executive to serve as the primary contact for listener inquiries across radio platforms. The role involves frontline customer support through email, live chat, and phone, resolving issues and enhancing customer value.
Ideal candidates will have 1-3 years in customer service and familiarity with helpdesk systems like Zendesk or Freshdesk, along with strong communication and collaborative skills. This position offers flexible working and numerous employee benefits.
Flexible Listener Support Specialist employer: Bauer Media Group Heinrich Bauer Verlag KG
Contact Detail:
Bauer Media Group Heinrich Bauer Verlag KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible Listener Support Specialist
✨Tip Number 1
Make sure to brush up on your communication skills! As a Listener Support Specialist, you'll be the voice of the company. Practise active listening and clear responses to show you're ready to tackle listener inquiries.
✨Tip Number 2
Familiarise yourself with helpdesk systems like Zendesk or Freshdesk before your interview. We want to see that you can hit the ground running, so knowing the tools will give you an edge!
✨Tip Number 3
Don’t underestimate the power of role-playing! Grab a friend and simulate customer support scenarios. This will help you think on your feet and improve your problem-solving skills.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Flexible Listener Support Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Flexible Listener Support Specialist role. Highlight your customer service experience and any familiarity with helpdesk systems like Zendesk or Freshdesk. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves frontline support, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively resolved a customer issue in the past.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share why you're passionate about customer support and how you can enhance customer value. This helps us get a feel for who you are beyond just your qualifications.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bauer Media Group Heinrich Bauer Verlag KG
✨Know Your Customer Support Basics
Brush up on your customer service fundamentals. Be ready to discuss your previous experiences and how you've handled listener inquiries. Think of specific examples where you resolved issues effectively, as this will show your problem-solving skills.
✨Familiarise Yourself with Helpdesk Systems
Since familiarity with helpdesk systems like Zendesk or Freshdesk is key, make sure you understand their basic functionalities. If you’ve used them before, be prepared to share how you navigated these platforms to enhance customer interactions.
✨Practice Active Listening
As a Flexible Listener Support Specialist, active listening is crucial. During the interview, demonstrate your ability to listen carefully and respond thoughtfully. This will not only showcase your communication skills but also your commitment to understanding customer needs.
✨Show Your Collaborative Spirit
This role requires strong collaboration skills, so be ready to discuss how you work well in a team. Share examples of past teamwork experiences, highlighting how you contributed to achieving common goals and resolving conflicts.
