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- Tasks: Be the first point of contact for inbound leads and close deals over the phone.
- Company: Join Bauer Media, a leading media business with a focus on impactful content.
- Benefits: Enjoy 28 days holiday, flexible working hours, and a hybrid work model.
- Why this job: Make a real difference in a high-energy team while developing your sales skills.
- Qualifications: Experience in high-volume call environments and familiarity with CRM systems preferred.
- Other info: Work from home or in our vibrant offices in Manchester or London.
The predicted salary is between 30000 - 42000 £ per year.
This is a newly formed, high-energy team of three dedicated specialists responsible for the initial "speed-to-lead" response for HitsRadioAdvertising.co.uk and other inbound sources. Acting as the commercial engine room, this team bridges the gap between high-volume transactional sales and strategic field sales.
The Customer Engagement Executive/Consultant plays a pivotal role in Bauer Media’s new commercial hybrid team. The primary purpose of this role is to act as the first point of contact for all inbound commercial leads, ensuring rapid response and maximizing revenue conversion.
Your role:
- Take ownership of all inbound inquiries from HitsRadioAdvertising.co.uk, negotiate pricing and closing deals directly over the phone.
- Manage the full sales cycle for smaller commercial opportunities (campaigns under £5k).
- Identify "High Value" opportunities (campaigns over £5k), booking confirmed appointments for Field Sales.
- Maintain records within the CRM system ensuring leads are correctly categorized.
- Work with the Field Sales team to ensure a seamless client handover experience.
The Skills you will bring:
- Experience in high-volume call environments.
- Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics).
- Understanding of the media/advertising landscape or B2B sales is highly advantageous.
Working Pattern/Location:
This is a full-time role Monday to Friday, between 9am – 5.30pm with flexible working hours. It is also a Hybrid role that supports a balance of working from home and one of our offices in either Manchester (Castle Quays) or London (5 min walk from Euston Station).
About Bauer Media Group:
We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.
What’s in it for you:
You’ll have 28 days holiday, bank holidays.
Customer Engagement Executive employer: Bauer Media Group Heinrich Bauer Verlag KG
Contact Detail:
Bauer Media Group Heinrich Bauer Verlag KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Executive
✨Tip Number 1
Get to know the company! Research Bauer Media and its values. When you understand what they stand for, you can tailor your conversations to show how you fit right in with their culture.
✨Tip Number 2
Practice your pitch! You’ll be handling inbound inquiries, so make sure you can confidently discuss your experience and how it relates to the role. Role-play with a friend or in front of a mirror to nail it.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Bauer Media.
We think you need these skills to ace Customer Engagement Executive
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our high-energy team and making a difference in customer engagement.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in high-volume call environments or CRM systems. We want to see how your skills align with the Customer Engagement Executive role, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this position. Share specific examples of your past successes in sales or customer engagement, and how you can contribute to our commercial hybrid team.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Bauer Media Group Heinrich Bauer Verlag KG
✨Know Your Stuff
Before the interview, make sure you understand Bauer Media's business model and the role of a Customer Engagement Executive. Familiarise yourself with their media landscape and how they operate in B2B sales. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer engagement. Think about your experiences in high-volume call environments and how you've successfully managed inquiries in the past. Practising your responses will help you articulate your thoughts clearly during the interview.
✨Showcase Your CRM Skills
Since familiarity with CRM systems is crucial for this role, be prepared to discuss your experience with tools like Salesforce or Microsoft Dynamics. Share specific examples of how you've used these systems to manage leads and improve sales processes.
✨Be Ready to Close
As a Customer Engagement Executive, you'll need to negotiate pricing and close deals over the phone. Prepare for role-play scenarios where you might have to demonstrate your negotiation skills. Show that you can think on your feet and handle objections effectively.
