Technical Team Manager in Ipswich

The Technical Team Manager will lead and provide management to the Technical Department, ensuring the highest standards of service and quality of work, whilst efficiently and collaboratively engaging with all other stakeholders to continually deliver our industry-leading technical customer service. Reporting into the Head of Technical, the postholder will possess a high level of management experience, with the ability to manage with a diplomatic, committed and empathetic manner, whilst maintaining consistency across all areas of responsibility. The Technical Team Manager will represent the business in driving and promoting technical excellence and reputation, whilst always protecting and minimising the Company's risk and liability under guarantee.

Duties and responsibilities - Technical Services Team:

• To support the accomplishment of departmental objectives through its people, including coaching, training, scheduling, counselling, recruiting, selecting and disciplining employees in conjunction with the HR Department, Head of Technical and the Technical management teams.
• Manage the overall day to day operations and administrative tasks of the Technical Services Team.
• Development and management of the Technical department Managers, Supervisors and Coordinators to ensure cohesive and aligned approach to leadership and management, in accordance with business Leadership Development Standards.
• Management performance of the Technical Services teams with associated KPI's. Ensure efficiency and smooth operation of the Technical Services Department in alignment to business KPI's.
• Lead the strategic approach regarding the development and production of specifications, reports, technical calculations and drawings in all required formats.
• To ensure the Company’s Cultural values are maintained and upheld, always setting the example, leading with empathy and positivity with a nurturing and encouraging approach.
• Provide coaching, mentoring, and development support to the technical management team—including Managers, Supervisors, Coordinators, and the Technical Development team—while fostering an environment that supports the achievement of individual and departmental goals and ambitions.

Core Responsibilities:

• Working with the Standards & Compliance Director and Head of Technical to align department processes with any changes to the Company's Guarantee strategy and offering.
• Assisting the Standards & Compliance Director, Head of Technical and Site Technician Managers with installation complaints and post guarantee issues and on complex issues when required.
• To identify statistics and department data reporting requirements to meet operational and strategic demands.
• To define, communicate, implement and enforce Industry codes of practice and Company Technical standards.
• Working with the Standards & Compliance Director and Head of Technical to mitigate risks associated with the Technical function, including assisting the Site Technician Managers.
• Working with the Technical Development team and Head of IT in the further development of in-house software and systems.
• Working with the Head of Technical to update department processes due to product and/or system changes.
• Manage performance of the Technical Services Department in alignment with Company development procedures.
• Work closely with the HR Department regarding resource management and development of Technical Services staff including identification of training, undertaking skills analysis/completion of skills matrix, and supporting development and progression plans.
• To implement best practice standards and procedures through the department via a continuous improvement program.
• Ensure management of technical tasks & queries in a timely manner escalating to the Head of Technical when required.
• Work closely with Regional Managers and Divisional Sales Directors in the resolution of any issues/queries that arise between External Provision of technical services support across the business and client base.
• Identification of technical solutions to meet client requirements.
• Promotes technical knowledge across the organisation.
• Assists in strategic sales efforts from a technical perspective supporting the Head of Technical.
• Ensures high quality technical services to all stakeholders.
• Possesses complex knowledge of database concepts and assists in establishing standards and systems applied across the technical services team and to all stakeholders, in conjunction with the technical development team.
• Handles complex personnel situations directly, using appropriate discretion and confidentiality, utilising HR advice and input.
• Ability to build strong working relationships and communicate and influence at all levels.
• Champions change and effectively manage the implementation of new ideas within the technical services team.
• An experienced leader with demonstrable experience of operating at a senior and strategic level to lead a large team.
• Supports and solicits input from team members at all levels across the business.
• Communicates effectively with stakeholders to identify needs and evaluate alternative process efficiencies, solutions and strategies.
• To ensure the Company consistently delivers superior technical service and solutions to the business and clients.
• Strong management and leadership skills, with demonstrative experience managing larger teams within a similar technical services environment.
• In-depth knowledge of industry standards/codes together with strong technical, product and building envelope experience.
• Excellent organisation, time management and prioritising abilities.
• Strong communication and influencing skills, and able to engender trust/confidence.
• Emotionally intelligent, able to build strong relationships and foster an open and inclusive environment.
• Self motivated, pro active, and a forward thinking approach.
• Proven problem solving ability, able to make sound decisions under pressure.
• A desire to progress is essential.
• Building/Construction/Flat Roofing knowledge.

This job specification is non-exhaustive and subject to change as the Company deems necessary.