At a Glance
- Tasks: Triage and resolve bugs, support product development, and enhance user experience.
- Company: Join Lavanda, a leading UK proptech scale-up with a focus on flexible living technology.
- Benefits: Competitive salary, equity potential, flexible remote work, and personal development budget.
- Other info: Diverse and inclusive culture with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience with Ruby/Rails, strong communication skills, and a passion for user experience.
The predicted salary is between 30000 - 30000 £ per year.
About Lavanda
Lavanda is an award‑winning UK proptech scale‑up and leader in flexible living technology solutions for the world's largest institutional real estate enterprises. Our clients include CA Ventures, JLL, Scape, iQ, Greystar, Europa Capital, Aberdeen Standard Investments and many others. Lavanda is a SaaS technology platform first and foremost. More than 50% of the company works in product, design and engineering and we aim to excel at everything we build. We prize creativity, excellence in engineering, a powerful customer focus and attention to problem‑solving through great design. It is what sets us apart in our industry and is why we have seen extraordinary growth year‑on‑year. We are very well funded, and backed by leading venture capital investors. We are now scaling the business beyond the UK into Europe and further afield. Our people are at the heart of everything we do. We prize diversity in all its forms and particularly welcome applications from members of groups that are historically underrepresented in tech. We invite you to join our stellar team of entrepreneurs and help us realise our exciting vision.
Exciting Opportunity
As a Support Engineer at Lavanda, you will play a crucial role in enhancing the efficiency and effectiveness of our product development team. This team includes a Product Manager, Engineering Manager, Quality Assurance Engineer, Frontend Engineer, and 2‑4 Backend Engineers. Your primary responsibility will be to handle all bug and service request tickets, ensuring that other team members can focus on developing new features and complex tasks. This role is key to maintaining the high quality of our products and services that our users and customers expect.
Responsibilities
- Triage, prioritize, and resolve bugs to minimize impact on user experience and business operations.
- Handle internal service requests that require engineering expertise, such as generating SQL queries for reports or adjusting configurations.
- Collaborate closely with team members to ensure a seamless integration of support solutions.
- Maintain detailed documentation and updates on ticket statuses to keep the team informed of progress.
- Contribute to the continuous improvement of product quality through proactive support and refined troubleshooting practices.
Required Skills & Qualifications
- Some experience with Ruby and/or Rails, ideally having completed a relevant bootcamp.
- Strong communication skills, capable of effectively updating ticket statuses and coordinating with team members.
- A strong passion for enhancing user experience by ensuring the quality and reliability of our products.
- Experience with code testing, preferably with tools like RSpec.
Preferred Skills
- Familiarity with agile development environments.
- Experience in a support role within a tech or software company.
- Understanding of database management and basic programming concepts.
Benefits
- Competitive salary (up to £30,000) + potential for equity.
- Flexible working is actively embraced + remote first.
- Choose your own tech – get the equipment you love using at work.
- Personal development budget, courses and plans tailored to you and your role.
- Generous holiday allowance, including the full Christmas to New Year as a break on us.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Ruby Support Engineer - Remote, Flexible + Growth employer: Baubot
Lavanda is an exceptional employer that prioritises creativity, excellence, and a strong customer focus within a diverse and inclusive work environment. As a Ruby Support Engineer, you will benefit from flexible working arrangements, a competitive salary, and a personal development budget tailored to your growth, all while collaborating with a talented team dedicated to delivering high-quality tech solutions. Join us in our exciting journey as we expand across Europe and beyond, making a meaningful impact in the proptech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Ruby Support Engineer - Remote, Flexible + Growth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lavanda on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Ruby skills. Since you'll be dealing with bugs and service requests, being able to talk through your problem-solving process will show them you're the right fit.
✨Tip Number 3
Show off your passion for user experience! Be ready to discuss how you've enhanced user satisfaction in past roles or projects. This will resonate well with Lavanda's focus on quality and customer care.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Ruby Support Engineer - Remote, Flexible + Growth
Some tips for your application 🫡
Show Your Passion for Problem-Solving:When writing your application, let us know how much you love tackling challenges. Share examples of how you've solved problems in the past, especially in tech or support roles. We want to see that spark!
Highlight Relevant Experience:Make sure to mention any experience you have with Ruby, Rails, or similar technologies. If you've completed a bootcamp or worked on projects, give us the details! This helps us understand your background and how you can fit into our team.
Keep It Clear and Concise:We appreciate straightforward communication. When updating ticket statuses or describing your experiences, be clear and to the point. This shows us you can communicate effectively, which is key for this role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you're considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Baubot
✨Know Your Ruby Basics
Make sure you brush up on your Ruby and Rails knowledge before the interview. Be prepared to discuss your experience with coding, especially if you've completed a bootcamp. They’ll likely want to know how you’ve applied your skills in real-world scenarios.
✨Showcase Your Problem-Solving Skills
Since the role involves triaging bugs and handling service requests, think of examples where you've successfully resolved issues in the past. Highlight your approach to troubleshooting and how you prioritise tasks to minimise impact on user experience.
✨Communicate Clearly
Strong communication is key for this position. Practice explaining technical concepts in simple terms, as you'll need to update ticket statuses and collaborate with team members. Clear communication can set you apart from other candidates.
✨Emphasise Your Passion for User Experience
Lavanda values enhancing user experience, so be ready to discuss why this matters to you. Share any experiences where you’ve contributed to improving product quality or user satisfaction, showing that you align with their customer-focused ethos.
