At a Glance
- Tasks: Design and deliver engaging training experiences for Lavanda's customers and internal teams.
- Company: Join a leading real estate tech company with a focus on innovation.
- Benefits: Enjoy competitive salary, remote work, and generous holiday allowance.
- Other info: Be part of a dynamic team that values growth and collaboration.
- Why this job: Make a real impact on customer success and platform improvement.
- Qualifications: Experience in learning design and strong technical writing skills required.
The predicted salary is between 40000 - 50000 £ per year.
We are seeking a creative and detail-oriented Learning Experience Specialist to design, deliver, and optimise Lavanda’s customer learning ecosystem. This role will develop world‑class training and documentation that empowers users to confidently adopt Lavanda’s platform ensuring that both enterprise clients and internal teams receive consistent, high‑quality learning experiences. The ideal candidate will combine instructional design expertise with strong communication and technical writing skills. You’ll be responsible for shaping Lavanda’s Help Centre, AI training data, and course content to ensure every customer interaction, whether live or self‑paced, is clear, effective, and engaging. A genuine interest in AI and a practical, hands‑on approach to using it is central to this role. You'll contribute directly to Lavanda's AI assistant Ava, and we expect you to bring AI tools into how you design, build, and iterate on learning content.
Key Responsibilities
- Conduct engaging remote and in‑person customer training sessions (2+ per month).
- Facilitate new hire onboarding and internal enablement workshops.
- Design and deliver tailored training to diverse learning styles and audiences.
- Use digital tools (Google Slides, Canva, Loom, LMS, or similar) for presentation and visual content creation.
- Manage training logistics, including scheduling, attendance tracking, pre‑work distribution, and follow‑up.
- Collect feedback and post‑training surveys to continuously enhance program effectiveness.
AI Training Data Management
- Own and maintain Lavanda's AI training database, ensuring Ava's responses accurately reflect new features, common customer queries, and current product behaviour.
- Review and refine AI content for accuracy, tone, and consistency.
- Collaborate with the Support and Product teams to document common customer questions and ensure the AI assistant (Ava) delivers accurate responses.
Collaboration & Peer Review
- Partner with Product Support and Engineering to validate new workflows and document key feature changes.
- Peer‑review the Lavanda Help Centre and training materials for clarity and correctness.
- Gather customer insights to guide future learning improvements.
- Support release readiness and go‑live initiatives with up‑to‑date training collateral.
Customer Enablement
- Respond to ad‑hoc customer training requests and provide 1:1 or small group sessions where required.
- Support enterprise client training rollouts in collaboration with Implementation and Success teams.
- Build strong relationships with key customer trainers and internal champions.
Requirements
- Proven experience in learning design, training delivery, or customer education, ideally within SaaS, proptech, or B2B environments.
- Strong technical writing and editing skills with excellent grammar and clarity.
- Demonstrated ability to simplify technical concepts into customer‑friendly content.
- Skilled in using learning and documentation tools (Help Centre platforms, LMS, Canva, Loom, etc.).
- Organised and capable of managing multiple training projects simultaneously.
- Experience coordinating with Product, Engineering, and Support teams for documentation accuracy.
- Calm and professional under pressure, with exceptional attention to detail.
- Creative, collaborative, and passionate about helping others learn and succeed.
Why Join the Lavanda Customer Success Team?
- Take part in a company that values and fosters internal growth and career advancement.
- Work in an influential role within a leading company in the real estate technology sector.
- Be a part of an innovative, dynamic team environment with a substantial presence across Europe.
- Have direct impact on customer success and platform improvement.
Benefits
- Competitive salary.
- Remote and flexible working is actively embraced.
- Generous holiday allowance, including the full Christmas break.
- Join a highly motivated, engaged team of extremely smart, creative and talented people.
Learning Experience Architect — Remote & AI Training in London employer: Baubot
Lavanda is an exceptional employer that prioritises employee growth and career advancement within the innovative real estate technology sector. With a dynamic team culture, remote and flexible working options, and a generous holiday allowance, employees are empowered to thrive while making a direct impact on customer success and platform improvement. Join us to collaborate with a talented group of individuals who are passionate about learning and development in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Learning Experience Architect — Remote & AI Training in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend webinars, and join relevant online communities. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best work in learning design and training delivery. Use platforms like Canva or Loom to make it visually appealing and easy to navigate.
✨Tip Number 3
Prepare for interviews by practising common questions related to learning experience architecture. Think about how you can demonstrate your technical writing skills and your passion for AI during the conversation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Learning Experience Architect — Remote & AI Training in London
Some tips for your application 🫡
Show Your Passion for Learning:When you're writing your application, let your enthusiasm for learning and teaching shine through. We want to see how you can inspire others to embrace new concepts, especially in the realm of AI. Share any personal experiences that highlight your passion!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the time to connect their background with what we're looking for at Lavanda.
Be Clear and Concise:Your written application should be easy to read and straight to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate complex ideas simply and effectively.
Highlight Your Technical Skills:Since this role involves using various digital tools, don’t forget to mention your experience with platforms like Google Slides, Canva, or LMS. Show us how you've used these tools to create engaging content in the past!
How to prepare for a job interview at Baubot
✨Know Your Stuff
Before the interview, dive deep into Lavanda’s platform and its features. Familiarise yourself with their AI assistant, Ava, and think about how you can enhance user experiences through training. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Creativity
Prepare to discuss your previous projects where you designed engaging learning experiences. Bring examples of your work, like training materials or documentation you've created. This will demonstrate your instructional design expertise and your ability to simplify complex concepts.
✨Practice Makes Perfect
Conduct mock interviews with a friend or use online platforms to practice common interview questions related to training delivery and customer education. Focus on articulating your thoughts clearly and concisely, as strong communication skills are key for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about Lavanda’s training processes, team dynamics, and how they measure success in customer education. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
