At a Glance
- Tasks: Provide real-time support to travellers and manage emergency medical cases.
- Company: Join battleface, a humanity-focused travel insurance company transforming the industry.
- Benefits: Enjoy remote work, competitive benefits, and a people-first culture.
- Other info: Flexible hours in a dynamic environment that encourages growth and innovation.
- Why this job: Make a meaningful impact by helping travellers in critical moments.
- Qualifications: Experience in travel or medical assistance and a passion for helping others.
The predicted salary is between 54000 - 66000 £ per year.
about us: battleface is building a humanity-focused travel insurance company to bring people and the world together.
For too long, travel insurance has centered on the company and not the traveler.
We’re changing that by connecting people with customized coverage at the right price, exactly when and where they need it.
Our global assistance arm, Robin Assist, powers the 24/7 support, medical coordination, and claims services that travelers rely on - not just for battleface, but across the industry.
Together, we’re setting new standards for how travelers are cared for worldwide.
about the role: we're looking for a Medical Assistance Coordinator to help us in our mission.
Stop reading now if you don’t love helping others, travel, partnerships, tech, and smart strategy - not to mention amazing people, culture, and benefits.
New rules, new roles.
This position is for team players who embrace flexibility, job diversity, innovation, and technology, and want to work from home.
This is not a 9-to-5 job.
Emergencies don’t follow timetables, which is why we provide these essential services 24 hours a day, 7 days a week.
- specifically, you will
- Provide real-time help and support to travelers
- Identify problems and deliver solutions - before, during, and after travel
- Act as the front-line first responder for customer emergencies
- Participate in shaping and refining our assistance protocols
• Manage emergency travel and medical assistance cases, including
- medical contacts and referrals
- evacuation and transportation services
- following established protocols every step of the way
- Collaborate with medical advisors, underwriters, and claims teams to determine the best outcomes for travelers, based on policy coverage and patient needs
- Clearly document actions, strategies, and next steps so that team members can seamlessly continue cases
- Help enhance and expand our provider database
- Contribute to process improvements, client onboarding, and service setup what you bring
- Proven working experience in a travel or medical assistance coordinator role
- Background in travel or insurance, with a strong understanding of industry terms and practices
- A genuine love of helping people your focus on impact
- You aim to surpass continually evolving and meaningful goals
- You set intentional goals geared toward moving the needle for the business and our customers
- You build relationships that fuel our mission of creating a humanity-focused travel insurance company to bring people and the world together you’ll join a team that
- Operates at the intersection of insurance, travel, and technology, helping reshape an entire industry
- Values flexibility. We're a remote-first company that trusts you to work where you work best
- Encourages growth and innovation, giving you room to stretch your skills and build new ones
- Cares deeply about people-first culture - supporting not just travelers, but also our team with collaboration, respect, and trust
- Offers meaningful impact - your work directly helps travelers in critical moments, from unexpected illnesses abroad to emergency evacuations
- Provides competitive benefits that support your wellbeing and work-life balance
Medical Assistance Coordinator in London employer: battleface
battleface is an innovative travel insurance company focused on providing customized coverage that prioritizes the traveler. The company fosters a collaborative and flexible work environment, encouraging team players who embrace diversity and technology. Employees benefit from a supportive culture that values helping others and offers opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Medical Assistance Coordinator in London
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like battleface). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like battleface. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Medical Assistance Coordinator in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at battleface.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at battleface. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at battleface
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at battleface to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at battleface, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding battleface's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
