At a Glance
- Tasks: Coordinate dog intake, provide customer support, and help reunite lost pets with their families.
- Company: Join Battersea, a leading animal rescue organisation dedicated to helping dogs and cats in need.
- Benefits: Enjoy 36 days annual leave, discounted gym memberships, and generous pension contributions.
- Other info: Dynamic role with opportunities for professional development and a supportive work environment.
- Why this job: Make a real difference in the lives of animals while gaining valuable experience.
- Qualifications: Compassionate individuals with strong customer service skills and experience with dogs.
The predicted salary is between 12 - 16 € per hour.
Are you a compassionate individual with strong customer service skills and experience working with dogs, who is looking for a meaningful weekend-based role with purpose? We have a new opportunity based at our Battersea Old Windsor centre, working every weekend plus one weekday.
You’ll be the first point of contact for people seeking support from Battersea, answering enquiries, guiding them through our policies, and offering compassionate customer service. You’ll help coordinate dogs coming into our care, gather key information, settle them into kennels, and record important behavioural and medical details. You’ll also support our Lost Dogs line, helping reunite missing pets with their families across Battersea and the wider community.
What we can offer you:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Every day will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Dog Intake Coordinator (part time) in Old Windsor employer: Battersea
Battersea is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering generous benefits such as 36 days of annual leave, discounted gym memberships, and a robust pension scheme. Our inclusive work culture fosters diversity and provides meaningful opportunities to make a difference in the lives of dogs and cats, ensuring every day brings unique challenges and rewards. Join us at our Battersea Old Windsor centre, where your compassion and dedication will help create a brighter future for animals in need.
StudySmarter Expert Advice🤫
We think this is how you could land Dog Intake Coordinator (part time) in Old Windsor
✨Tip Number 1
Get to know Battersea and its mission! Before your interview, dive into their website and social media. Understanding their values and recent initiatives will help you connect with the team and show you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be the first point of contact, think about how you'd handle different scenarios. Role-play with a friend or family member to get comfortable with answering enquiries and providing support.
✨Tip Number 3
Show your passion for dogs! Be ready to share your experiences with dogs, whether it's volunteering, fostering, or simply being a pet owner. This will highlight your compassion and commitment to the role.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm and helps you gauge if Battersea is the right fit for you. Plus, it’s a great way to make a lasting impression!
We think you need these skills to ace Dog Intake Coordinator (part time) in Old Windsor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to hear your unique voice and experiences, so don’t be afraid to show us who you are.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and experiences align with what we're looking for. This shows us that you’re genuinely interested in the role and understand what it entails.
Show Your Passion for Animals:Since this role is all about helping dogs and cats, share any relevant experiences you have with animals. Whether it's volunteering or personal stories, we love to see your commitment to animal welfare!
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we receive all your details and can consider you for the role!
How to prepare for a job interview at Battersea
✨Know Your Stuff About Dogs
Make sure you brush up on your knowledge about dog breeds, behaviours, and care. Being able to discuss specific examples of your experience with dogs will show your passion and expertise, which is crucial for a role like this.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about situations where you’ve handled difficult enquiries or provided support to pet owners, as this will demonstrate your ability to connect with people compassionately.
✨Be Ready for Physical Tasks
Since the role involves physical tasks, be prepared to discuss your experience with similar duties. Highlight any relevant roles where you’ve had to lift, carry, or manage animals, as well as your approach to ensuring their safety and comfort.
✨Emphasise Your Adaptability
Every day will bring new challenges, so be ready to talk about times when you've had to adapt quickly to changing situations. This could be anything from adjusting to a sudden influx of dogs to managing unexpected customer queries.
