At a Glance
- Tasks: Lead a dynamic team to enhance member experiences in luxury fitness clubs.
- Company: Join Third Space, a prestigious health club brand in London.
- Benefits: Enjoy complimentary membership, exclusive perks, and leadership training.
- Other info: Flexible hours required; be part of an inspiring, collaborative culture.
- Why this job: Shape extraordinary member experiences in iconic locations while growing your career.
- Qualifications: Proven leadership in high-end fitness or hospitality environments.
The predicted salary is between 35000 - 45000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space.
This year we are opening 4 brand new clubs, taking us to 18 in London. One of those clubs is Battersea Studios, our second in Battersea, which is located next to the iconic Battersea Power Station. We’re now looking for an Operations Manager to join the team, who will enhance our service, manage day-to-day operations in club and elevate standards through the effective onboarding and ongoing support & engagement of the team.
You’ll be working alongside the club General Manager and Group Head of Operations to ensure operational excellence and that we have the right people, in the right place at the right time so that our members have an extraordinary experience and can achieve their fitness goals. Your mission is to ensure that you and your team are focused on providing a perfect member experience through a world class operation.
What You’ll Get…
- A leadership role in one of London’s most prestigious fitness brands.
- The opportunity to shape the member experience in a state-of-the-art club located in an iconic and exciting area of London.
- A collaborative, high-performance culture where your ideas and efforts are valued.
- Access to our leadership training and development programmes.
- Complimentary club membership and exclusive staff benefits.
What You’ll Do..
- Lead the team of concierge and housekeeping in the club, ensuring our clubs look their best every day.
- Identify areas to improve on cleanliness, member experience and ways of working.
- Manage two reports, Housekeeping Manager and Concierge Manager.
- Build excellent relationships with members, always listening and learning from them, solving any problems they might have and looking for opportunities to surprise and delight our members.
- Drive the clubs NPS and Google reviews by collecting, sharing and discussing feedback from our members.
What We’re Looking For…
- Proven leadership experience in a high-end fitness or hospitality environment.
- Managing a wide and varied workload and be just as comfortable engaging with people over the phone and via email as you are face-to-face.
- A proactive, solutions-focused approach – you don’t wait for problems to escalate.
- Leading a team. You’ll take pride in ensuring the club, its facilities and its equipment is kept to the highest standard.
- You will also need to be comfortable with working flexible hours - this will include weekend working, early starts and late finishes.
If you think we are the right place for you, and you can help us to continue our success, please apply.
Operations Manager in London employer: Battersea
Third Space is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the luxury fitness sector. As an Operations Manager at our Battersea location, you will enjoy leadership opportunities, access to comprehensive training programmes, and the chance to shape member experiences in a state-of-the-art facility. With complimentary club membership and exclusive staff benefits, we are committed to fostering your growth while ensuring our members receive unparalleled service.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the fitness and hospitality industry, especially those connected to Third Space. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for fitness and member experience during interviews. Share personal stories or experiences that highlight your commitment to creating extraordinary environments for members.
✨Tip Number 3
Prepare some thoughtful questions about the club's culture and operations. This shows you're genuinely interested and ready to contribute to the team’s success at Third Space.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you’re considered for this exciting opportunity.
We think you need these skills to ace Operations Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about creating an extraordinary experience for our members.
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your leadership experience in high-end fitness or hospitality environments, and don’t forget to mention any specific achievements that demonstrate your ability to enhance member experiences.
Be Personable:In your cover letter, be sure to convey your personality. We’re a team of motivators and coaches, so showing us your approachable side will help us see how you’d fit into our culture. Share a story or two that showcases your problem-solving skills and relationship-building abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Battersea
✨Know the Brand Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their health clubs unique and how they create a luxurious experience for members. This knowledge will help you connect your own experiences to their mission during the interview.
✨Showcase Your Leadership Style
As an Operations Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in high-end environments. Highlight specific situations where you improved member experiences or operational efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle various situations. Think of scenarios related to member feedback, cleanliness issues, or team dynamics. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to demonstrate your proactive approach.
✨Engage with Enthusiasm
Third Space is all about creating an extraordinary member experience. Show your passion for fitness and hospitality during the interview. Engage with the interviewers by asking insightful questions about their operations and how you can contribute to enhancing the member experience.
