At a Glance
- Tasks: Be the first point of contact for dog intake and support lost pets.
- Company: Join Battersea, a leading animal rescue charity with a heart.
- Benefits: Enjoy 36 days annual leave, gym discounts, and free healthcare cash plan.
- Other info: Dynamic role with opportunities for professional development and career growth.
- Why this job: Make a real difference in the lives of dogs and their families.
- Qualifications: Compassionate with customer service skills and experience with dogs.
The predicted salary is between 12 - 16 £ per hour.
Are you a compassionate individual with strong customer service skills and experience working with dogs, who is looking for a meaningful weekend-based role with purpose? We have a new opportunity based at our Battersea Old Windsor centre, working every weekend plus one weekday.
You’ll be the first point of contact for people seeking support from Battersea, answering enquiries, guiding them through our policies, and offering compassionate customer service. You’ll help coordinate dogs coming into our care, gather key information, settle them into kennels, and record important behavioural and medical details. You’ll also support our Lost Dogs line, helping reunite missing pets with their families across Battersea and the wider community.
What we can offer you:
- 36 days of annual leave (inclusive of 8 days Bank Holiday leave allowance) per year for full time employees (pro-rated for part-time employees).
- Discounted gym memberships and cycle to work schemes.
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions - up to 10% employer contribution.
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.
Working with our animals:
Working with our rescues is a very rewarding experience. Your work plays a vital role in giving our dogs and cats a chance at finding their forever home. Every day will be different and will come with its own unique challenges. We are looking for people with the resilience and adaptability to handle all aspects of this role. It is important to note that the role does involve a lot of physical tasks which are required to provide the exceptional standards of care to our animals.
Diversity and inclusion:
We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all. We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.
As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.
If you would like to talk more about this, please contact jobs@battersea.org.uk or call us on 020 3887 8341.
More about us:
At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.
Dog Intake Coordinator (part time) employer: Battersea
Battersea is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering generous benefits such as 36 days of annual leave, discounted gym memberships, and a robust pension scheme. Our inclusive work culture fosters diversity and encourages personal development through various training programmes, making it a fulfilling environment for those passionate about animal welfare. Join us at our Battersea Old Windsor centre, where your role as a Dog Intake Coordinator will not only provide meaningful work but also contribute to the lives of countless dogs and cats in need.
StudySmarter Expert Advice🤫
We think this is how you could land Dog Intake Coordinator (part time)
✨Tip Number 1
Get to know Battersea! Before your interview, dive into their mission and values. Show us that you’re not just another candidate but someone who genuinely cares about the welfare of dogs and cats. This will help you stand out!
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and animal care. We want to see how you handle real-life scenarios, so think of examples from your past experiences that highlight your skills.
✨Tip Number 3
Be yourself! Authenticity goes a long way. We’re looking for compassionate individuals, so let your personality shine through during the interview. Share your passion for helping animals and your commitment to providing excellent customer service.
✨Tip Number 4
Follow up after your interview! A simple thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Dog Intake Coordinator (part time)
Some tips for your application 🫡
Show Your Passion for Dogs:When writing your application, let your love for dogs shine through! Share any personal experiences you have with dogs, whether it's volunteering, fostering, or simply being a pet owner. We want to see that you genuinely care about their wellbeing.
Highlight Your Customer Service Skills:Since you'll be the first point of contact for people seeking support, make sure to emphasise your customer service experience. Talk about how you've handled enquiries and provided compassionate support in previous roles. This will show us you're a great fit for our team!
Be Specific About Your Experience:Don't just list your past jobs; dive into the details! Tell us about specific tasks you've done that relate to coordinating care for animals or working in a similar environment. The more we know about your relevant experience, the better!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Battersea
✨Know Your Stuff About Dogs
Make sure you brush up on your knowledge of dog breeds, behaviours, and care. Being able to discuss specific examples of your experience with dogs will show your passion and expertise, which is crucial for a role like this.
✨Showcase Your Customer Service Skills
Prepare to share examples of how you've provided excellent customer service in the past. Think about situations where you’ve had to handle difficult enquiries or support someone in need, as this will demonstrate your compassion and problem-solving abilities.
✨Be Ready for Physical Tasks
Since the role involves physical tasks, be prepared to discuss your ability to handle these demands. You might want to mention any relevant experience that showcases your physical resilience and adaptability in similar environments.
✨Emphasise Your Commitment to Diversity and Inclusion
Battersea values diverse voices and experiences, so be ready to talk about how you can contribute to an inclusive environment. Share any experiences you have that highlight your understanding and support for diversity in the workplace.
